Mental Health Specialist (ER & Crisis)

Dialogue

9d • Hybrid

About The Position

Reporting to Annabel Tremblay, Manager, Mental Health Specialists, the mission of the Mental Health Specialist (ER & Crisis) is to assess, manage, and prioritize high-risk mental health cases within the Dialogue platform. This role ensures safe, timely, and clinically appropriate intervention for members experiencing acute distress or elevated risk.

Requirements

• Bilingual in English and French, both written and spoken
• Bachelor's degree in a mental health or human relations field
• 2+ years of intervention experience as a social worker (or similar role) with a population presenting with challenges related to mental health including being comfortable with psychosocial assessments
• Available to work a minimum of 8 hours per week including weeknights and weekends
• Very good knowledge of community and institutional resources
• Desire to work in an environment that encourages autonomy, professionalism and versatility
• Attracted by an innovative environment, as well as an ease with computer tools

Responsibilities

• Conduct suicide risk and crisis assessments (including C-SSRS and other clinical tools)
• Triage and manage high-risk and urgent mental health cases in a high-volume environment
• Provide crisis intervention, safety planning and de-escalation support
• Determine risk level and appropriate clinical pathway (internal or external escalation), coordination with emergency/community resources
• Collaborate with medical, nursing, and primary care teams for continuity of care
• Maintain clear, accurate, and clinically sound documentation
• Support member navigation to appropriate services
• Contribute to continuous improvement of crisis and triage protocols

Benefits

• Access to the Dialogue app and virtual mental health support for you and your family
• Fully funded insurance
• a health spending account
• dental coverage
• fitness reimbursement
• 4 weeks vacation
• 9 wellness days
• 1 volunteer day
• Hybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote roles
• Work abroad up to 4 weeks/year
• Incentive plans
• referral bonuses
• RRSP matching
• Learning via Coursera
• external training budget
• mentorship
• Optional parental leave top-up

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level