Mental Health Service Coordinator

EL HOGAR COMMUNITY SERVICES INC•Parkway, CA

3d•$23 - $28•Hybrid

About The Position

The Service Coordinator is responsible for delivering quality mental health, substance abuse, and justice-involved supportive services face-to-face to an adult population. The Service Coordinator provides Behavioral Health recovery based services consistent with the principles of Psychosocial Rehabilitation and Strengths-Based Models, which may include, but are not limited to, assessment contribution, service plan development, case management, housing and benefits support, skills building, group facilitation, crisis intervention, and individual and/or group therapy and documenting all services. The Service Coordinator works as part of a multi-disciplinary team. This position is community-based; services can be in the office or field based on client needs.

Requirements

High School Education
Experience delivering mental health, substance abuse, and justice-involved supportive services face-to-face to an adult population.
Experience providing Behavioral Health recovery based services consistent with the principles of Psychosocial Rehabilitation and Strengths-Based Models.
Experience with assessment contribution, service plan development, case management, housing and benefits support, skills building, group facilitation, crisis intervention, and individual and/or group therapy.
Experience documenting all services.
Experience working as part of a multi-disciplinary team.
Experience with domain-based assessments.
Experience screening for housing, benefits, and community needs.
Experience using the Strengths Based Model Assessment, ANSA, or other screening tools.
Experience developing and implementing individualized treatment and Personal Empowerment plans.
Experience developing a housing plan with the client.
Experience assisting clients in navigating community resources, social services, housing, and financial assistance programs.
Experience advocating for clients.
Experience managing and responding to crises effectively.
Experience with crisis intervention techniques.
Experience participating in debriefing sessions.
Experience meeting with clients regularly per client needs and contract obligations.
Experience reviewing and assessing clients’ progress toward treatment goals.
Experience adjusting social rehabilitation and case management services.
Experience maintaining accurate and timely documentation of client assessments, progress notes, treatment plans, and other relevant records.
Experience producing the required number of service units per month.
Ability to work independently and with a multi-disciplinary team.
Experience collaborating with external service providers.
Experience educating clients and their support persons about mental health conditions, coping strategies, and community resources.
Experience pursuing ongoing professional development opportunities.
Experience engaging in training sessions, workshops, and conferences.
Experience sharing acquired knowledge with the team.
Experience participating in internal and external county utilization review of client charts.
Flexibility in managing competing priorities and adapting to changing situations.
Ability to prioritize tasks effectively.
Solution-focused mindset.
Adherence to strict ethical standards.
Maintenance of client confidentiality per legal and professional guidelines.
Ensuring the protection and privacy of all Protected Health Information (PHI).

Nice To Haves

Experience with El Hogar and Sacramento County regulatory documentation policies & procedures.
Experience with Medi-Cal billing, EHR forms, HMIS.

Responsibilities

Support and carry a caseload.
Assess and gather client information for domain-based assessments to evaluate the mental health needs of clients, considering factors such as medical history, psychosocial background, and presenting symptoms.
Screen for housing, benefits, and community needs.
Develop and implement individualized treatment and Personal Empowerment plans in collaboration with clients that incorporate evidence-based therapeutic interventions to address clients’ specific needs.
Support and develop a housing plan with the client to address housing challenges, goals, and supportive interventions.
Assist clients in navigating community resources, social services, housing, and financial assistance programs.
Advocate for clients to ensure they receive appropriate and timely services.
Manage and respond to crises effectively, employing crisis intervention techniques to ensure the safety and well-being of clients experiencing acute emotional distress.
Actively participate in debriefing sessions with the team to share experiences and enhance crisis response strategies.
Meet with clients regularly per client needs and contract obligations.
Regularly review and assess clients’ progress toward treatment goals, adjusting social rehabilitation and case management services to achieve positive outcomes.
Maintain accurate and timely documentation of client assessments, progress notes, treatment plans, and other relevant records in compliance with regulatory and organizational requirements (e.g., progress notes, adverse incident reports, discharge summaries, Medi-Cal billing, EHR forms, HMIS, etc.).
Responsible for producing the required number of service units per month (at least 50% of staff’s time must be spent providing face-to-face or other eligible community-based support with/for clients).
Able to work independently and with a multi-disciplinary team of professionals, including med providers, mental health clinicians, peers, care coordinators, and other members, to discuss/develop/facilitate integrated care plans for clients.
Collaborate with external service providers to ensure holistic support for clients.
Educate clients and their support persons about mental health conditions, coping strategies, and community resources to enhance their overall well-being and empower them to participate in their treatment process actively.
Pursue ongoing professional development opportunities to stay informed about the latest developments in mental health care.
Actively engage in training sessions, workshops, and conferences to enhance skills and knowledge.
Share acquired knowledge with the team, contributing to a culture of continuous learning.
Participates in the internal and external county utilization review of client charts.
Demonstrate flexibility in managing competing priorities and adapting to changing situations.
Prioritize tasks effectively, ensuring timely and efficient service delivery.
Approach challenges with a solution-focused mindset, contributing to a positive and proactive work environment.
Adhere to strict ethical standards and maintain client confidentiality per legal and professional guidelines.
Ensure the protection and privacy of all Protected Health Information (PHI) by following all Agency policies and procedures.