Monitor Tech, Peace Hospital, 7a-7p

UofL Health•Louisville, KY

18h•Onsite

About The Position

The Mental Health Monitoring Technician is responsible for monitoring, documenting, and notifying the appropriate persons of any suspicious, dangerous, unusual behaviors, and situations. The Mental Health Monitoring Technician will also be responsible for calling emergency codes when the switchboard staff is unavailable and directly monitoring patients on units as needed. UofL Health is a fully integrated regional academic health system with five hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehab Institute and Brown Cancer Center. With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Requirements

High school diploma or GED/Equivalent (required)
Two (2) years of social services experience required
Basic Life Support (BLS) accredited by the American Heart Association (AHA)
Ability to understand, remember and implement procedures to report abuse, concerns, safety risks
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace
Integrity — Job requires being honest and ethical
Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations
Concern for Others — Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations
Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations
Must be able to communicate effectively in both verbal and written formats.
Speaking — Talking to others to convey information effectively.
Able to critically think through complex patient situations, process improvements, evidence-based practice.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Effectively utilize the monitoring system, including changing and arranging camera views to accommodate unit needs
Effectively utilize the phone system and electronic safety alarm system

Nice To Haves

1yr in mental health direct patient care preferred

Responsibilities

Follows processes for placing patients on video monitoring per doctor’s orders
Observes monitors continuously for behaviors indicated based on ordering MD’s precautions when monitoring behaviors remotely (versus in person)
Reports behaviors to nurse on unit for immediate interventions
Initiates calls to units each shift to obtain locations of patients being monitored and behaviors for which patients are being monitored
Notifies nurse, Risk department, and or manager as appropriate when safety, quality concerns are present
Documents calls to units, emergency codes paged overhead and seclusion/restraints events.
Use of limited physical crisis intervention techniques.
Monitor patients according to patient monitoring standards, policies and procedures, including completion of behavioral rounds sheets/flowsheets.
Attends in-service, education and online modules to update skills and knowledge
Maintains open communication with co-workers.
Maintains compliance with all company policies, procedures and standards of conduct
Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
Performs other duties as assigned
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
Maintains confidentiality and protects sensitive data at all times
Adheres to organizational and department specific safety standards and guidelines
Works collaboratively and supports efforts of team members
Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community