Mental Health Engagement Specialist - PACT

Frontier Behavioral Health•Spokane, WA

1d•$26 - $32

About The Position

Frontier Behavioral Health’s Program for Assertive Community Treatment (PACT) is an intensive, community-based, multidisciplinary treatment team providing person-centered care to adults whose needs cannot be met through traditional outpatient services. The Mental Health Engagement Specialist (MHES) provides behavioral health services to generate referrals and promote client engagement. The role works with community partners and local hospitals to support referrals and reduce barriers to PACT services, assists the program administrator and supervisors with referral screening and tracking, and updates the electronic medical record. The MHES also provides backup and response services for unplanned client needs. Support may include engagement, supportive listening, psychoeducation, skill building, crisis assessment and intervention, resource education, community referrals, and short-term follow-up in office or community settings. Services are delivered in a trauma-informed, person-centered manner using evidence-based practices within the employee’s scope of practice. The position provides services in offices and community settings, with travel between locations and to see clients required. Community settings may include residences, group living settings, hospitals, shelters, streets, and other locations. The role requires daily computer use and may require lifting 10–20 pounds. Starting pay is $25.89 per hour; the stated pay range is $25.89–$31.53 per hour. The position is hourly and non-exempt.

Requirements

Bachelor’s degree in social work, psychology, or a related field from an accredited college or university.
Apply for a Counselor Agency Affiliated–Registered credential from the Washington State Department of Health within 30 days of hire.
Have an unrestricted, valid driver’s license; pass a motor vehicle screening and driving test; maintain active car insurance; and be willing to use a personal vehicle for work.
Knowledge of Washington Administrative Codes and statutes related to the treatment and delivery of mental health services.
Excellent oral and written communication skills, including clear, positive, prompt, and appropriate communication while maintaining client confidentiality.
Ability to use active listening techniques and demonstrate respect, professionalism, engagement skills, a positive attitude, and empathy.
Ability to drive, traverse distances up to several city blocks on varied terrain, navigate stairs, and frequently get in and out of vehicles.
Ability to use a computer daily.
May be required to lift 10–20 pounds.

Nice To Haves

One year of experience working with people with a psychiatric impairment.
Experience with crisis intervention.

Responsibilities

Provide episodic, trauma-informed, person-centered care using evidence-based practices within scope of practice.
Establish and maintain collaborative relationships with clinical, administrative, and support staff; community partners; clients; and family or natural supports.
Maintain client records and other required documentation promptly and confidentially in accordance with agency policies and procedures.
Serve as the primary point of contact for clients and referral sources while clients are being enrolled.
Build relationships with community partners to elicit PACT referrals and address barriers to PACT services.
Review referrals for basic admission criteria, connect referrals to the appropriate PACT supervisor for screening, and manage referral tracking.
Meet with potential PACT clients and provide education about the PACT program and model.
Coordinate and schedule community education presentations.
Provide services and support to clients before their first outpatient appointment.
Conduct risk assessments; consult a supervisor when risk is indicated; develop and implement safety plans; and provide crisis intervention and stabilization as needed, including facilitating access to inpatient behavioral health care.
Provide care coordination services to clients.
Comply with state WAC requirements and Frontier Behavioral Health policies and procedures.
Complete charting, correspondence, HRIS, and other required paperwork accurately and on time.
Participate in required staff meetings, regular supervision, and weekly clinical staff meetings.
Work as a member of a multidisciplinary team.
Travel to see clients in the community and between work sites using an FBH-owned vehicle and/or personal vehicle.
Perform other duties as assigned.

Benefits

Paid time off accrual of up to 26 days in the first year of employment.
Nine paid federal holidays.
Extended Sick Leave and Paid Sick and Safe Time.
Some positions may qualify for a compressed workweek option resulting in up to 26 additional days off per year.
Medical, dental, and vision coverage.
403(b) retirement plan with a standard 3% employer contribution and an additional 3% employer match.
Flexible Spending Accounts.
Company-paid life insurance, starting the first of the month after six months from the hire date.
Signing bonus.
No-cost licensure supervision for employees pursuing clinical licensure.
Federal and State Loan Forgiveness Program for qualifying programs.
Reimbursement of the license or certification application fee required for the position.
Free Employee Assistance Program.
Staff discounts at participating Frontier Behavioral Health partners in Spokane.