Mental Health Clinical Director

Rockwell Development Center•Gastonia, NC

17h

About The Position

The Mental Health Clinical Director oversees and manages all aspects of Rockwell Development Center’s programs to ensure high-quality care for individuals with mental health and/or social and emotional needs. The role is responsible for clinical operations across program locations, staff leadership and development, regulatory compliance, program evaluation, and the effective use of resources. The director may also serve as a liaison among clients, families, and other care staff, and incorporates current mental health research and best practices into program development and service delivery.

Requirements

Master’s degree in Psychology, Social Work, Counseling, or a related field.
At least 5 years of experience in a leadership role with a mental health program or related field.
Relevant licensure or certification, such as licensure as a Clinical Psychologist or Licensed Clinical Social Worker.
Proficiency in administrative tasks, including updating patient records and creating efficient schedules.
Experience developing and implementing policies and procedures, and writing reports.
Knowledge of HIPAA requirements.
Strong work ethic and ability to multitask, meet deadlines, and work in a complex, fast-paced environment.
Strong interpersonal skills for communicating with patients, healthcare providers, and insurance companies; ability to manage crisis situations sensitively.
Excellent written and verbal communication skills.
Strong analytical and decision-making skills.
Ability to train, motivate, supervise, and lead staff, and delegate tasks as needed.
High emotional intelligence, including the ability to consider multiple perspectives when resolving program issues.
Knowledge of medical terminology.
Knowledge of legal issues affecting operations, regulatory compliance, and clients’ rights.
Competency with Electronic Health Records.

Nice To Haves

Knowledge of Spanish.

Responsibilities

Oversee day-to-day clinical operations and ensure smooth operation across program locations, including staff scheduling and process improvement.
Lead employees toward job objectives, define expectations, and maintain effectiveness under pressure.
Hire and train employees; conduct annual performance evaluations and support team building and staff self-care opportunities.
Ensure clinical staff understand and follow policies and procedures.
Supervise and support clinical staff, empowering them to develop professionally and solve problems creatively.
Determine effective communication methods and appropriate lines of authority, and disseminate information to staff in a timely manner.
Ensure the program complies with state and federal healthcare regulations.
Collaborate with government agencies, community organizations, healthcare providers, and other external stakeholders to improve program accessibility and effectiveness.
Monitor and evaluate program outcomes using data to assess effectiveness and identify indicators for measuring and improving the CYM program.
Update patient medical records.
Oversee purchasing, maintenance, and repair of program equipment; monitor and analyze budgets and financial information and use resources economically.
May act as a liaison among clients, their families, and other care staff.
Stay current with mental health trends, research, and best practices and incorporate relevant knowledge into program development and service delivery.
Perform other duties as assigned.