Mental Health Clinic Manager - West Allis

Relief Mental Health•West Allis, WI

5d•Onsite

About The Position

Relief Mental Health was founded in February of 2020 and has since expanded to 12 offices across Illinois, Wisconsin, New Jersey, and Colorado. We aim to create a new standard for mental health care, offering a continuum of innovative therapeutic interventions and responding to evolving patient needs. The Clinic Manager oversees the daily operations of a behavioral health clinic offering TMS, Spravato, Medication Management, IV Ketamine, and Therapy services. This role is responsible for supervising on-site staff, ensuring efficient clinic workflow, maintaining compliance and safety standards, and driving patient census growth and retention. The Clinic Manager partners with providers and leadership to support high-quality patient care while optimizing operational performance. This is an hourly position with the opportunity to earn a performance-based bonus of up to 30% of annual salary.

Requirements

Proficiency in Google Workspace
Exceptional interpersonal, organizational, and customer service skills
Strong problem solving abilities and attention to detail
Excellent written and verbal communication skills
Knowledge of all health care regulations and confidentiality protocols, including HIPAA
Ability to maintain confidentiality and demonstrate professional in all interactions
Ability to work both with a team and autonomously in a fast paced environment
High School Diploma required
1 year Management/Leadership experience in a healthcare or mental health setting, with direct reports, highly preferred
Ability to learn and maintain Electronic Health Record system
Valid CPR/AED certification or ability to obtain during training period
Ability to operate Brainsway TMS system and pass certification (training and certification provided during initial period of employment)

Nice To Haves

Bachelor’s Degree in Healthcare Administration, Psychology, or related field preferred, or equivalent experience

Responsibilities

Deliver a high level of professionalism, empathy, and compassionate support and assistance to all of our patients, their families, and colleagues
Greet and assist visitors and patients as they arrive at the office
Review all patient paperwork for completion and accuracy
Understand and be able to effectively communicate each of our modalities to patients and serve as a liaison between patients and Relief’s Admissions team and Providers
Accurately set up, administer, and monitor patient treatments
Follow TMS protocols determined by the Provider and properly execute changes to the protocols
Provide and score weekly assessments to patients, including effectively administering a C-SSRS assessment as needed
Field questions and inquiries for all patients within the facility
Assist with phone calls, voicemails and emails from patients
Follow TMS and all company protocols and procedures to ensure consistency in care across all clinics, maximize efficiency and meet required deadlines
Other duties not listed, as assigned by the TMS Manager or Regional Director of Operations
Work a flexible schedule that may include evenings, occasional weekends, and short-notice schedule changes to support treatment coverage needs
Ability to fully understand the Clinical Assistant role and responsibilities in order to provide coverage on an as needed basis/in case of emergency
Ensure compliance with all health care regulations and confidentiality protocols, including HIPAA
Manage on site staff, which includes but is not limited to continuous on site training, monthly check ins, performance reviews, creating staff schedules, approving timecards and PTO requests, and help coordinating, or providing, coverage for each position as needed
Report to RDO for site issues, census goals and any other communication regarding your staff or facility
Responsible for census development and patient retention, in conjunction with the TMS Manager and Admissions
Coordinate with building management/landlord and RDO for facility needs
Collaborate with Business Development team to attend community events and lead in office tours to help answer questions
Understand and adhere to all protocols to maintain proper work flow
Basic understanding of billing and financial agreements for all modalities and ability to answer patient questions and resolve general issues
Validate insurance for all patients and request updates as needed
Properly run copays and other charges for all modalities
Oversee TMS billing entries by patient advocates for accuracy
Monitor and help resolve missed encounters for each modality
Assist with collecting and updating patient paperwork and other forms needed for chart review
Complete weekly and monthly audits to ensure proper billing, documentation, census reports and other requirements
Troubleshoot and resolve issues that arise with TMS equipment
Enter patient, treatment, billing, and appointment data into EHR
Other tasks such as faxing, scanning, checking email, etc.
Help maintain office appearance and cleanliness