Mental Health Clinic Assistant - CASUAL
About The Position
The Certified Medical Assistant (CMA) for Mental Health & Addiction Services provides essential clinical and administrative support to ensure high-quality, patient-centered care. The role supports behavioral health providers by assisting with patient flow, scheduling, medication refill coordination, and appropriate triage of patient needs. The CMA helps enhance access to care and supports a safe, compassionate environment for patients seeking mental health and addiction services. The position operates in an outpatient clinic setting and works closely with mental health providers, addiction specialists, and nursing staff. The primary scheduling need is Fridays, with a tentative schedule of either 8 a.m.–5 p.m. or 10 a.m.–7 p.m.
Requirements
- Current Certified Medical Assistant (CMA) credential.
- Completion of an accredited Medical Assistant program.
- Basic Life Support (BLS) certification.
- Strong organizational and multitasking abilities.
- Comfort working with patients experiencing mental health or substance use concerns.
- Ability to recognize when a patient's symptoms warrant immediate attention.
- Professionalism, empathy, and teamwork.
- Proficiency in electronic health records and clinical workflow systems.
- Strong interpersonal, communication, and de-escalation skills.
- Ability to handle sensitive patient situations with compassion, professionalism, and confidentiality.
Nice To Haves
- Previous experience in mental health, addiction medicine, or primary care.
Responsibilities
- Room patients, obtain and document vital signs, and complete provider-directed intake screenings, including PHQ-9, GAD-7, and substance use assessments.
- Prepare examination rooms and maintain a clean, safe clinical environment.
- Support providers with care coordination tasks as needed.
- Schedule new and follow-up appointments for mental health and addiction services.
- Register patients accurately, verify demographics and insurance, and ensure required paperwork and consents are completed.
- Communicate appointment reminders, instructions, and follow-up expectations as directed.
- Process and manage medication refill requests according to established protocols.
- Collect information for provider review, such as last visit date, upcoming appointment, and PDMP checks when applicable.
- Communicate with pharmacies, providers, and patients about medication refill status.
- Complete prior authorization paperwork as needed.
- Escalate patient concerns, messages, or symptoms to the Mental Health Nurse for triage when appropriate.
- Identify urgent mental health or safety concerns and follow internal escalation pathways.
- Monitor and prioritize patient messages in the electronic health record queue.
- Maintain accurate EHR documentation in accordance with clinic and regulatory standards.
- Organize schedules, patient lists, and care needs to support daily clinic flow and provider productivity.
- Assist with referrals, release-of-information processes, and provider communication.
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What This Job Offers
Education Level
No Education Listed
