Mental Health Clerk

NaphCare•Phoenix, AZ

2d•Onsite

About The Position

NaphCare is hiring a Mental Health Clerk to join their team of medical professionals at the Arizona Department of Corrections - Phoenix facility. This role provides administrative and clerical support to the Mental Health Director and Health Services Administrator within a secure correctional environment. The days are dynamic, and security is a top priority.

Requirements

High School Diploma or GED certificate.
Basic computer skills, including working knowledge of Microsoft Office Suite (Outlook, Excel, Word).
Excellent organization, attention to detail, time management, and ability to manage multiple tasks.
Ability to obtain BLS CPR Certification (AHA required).
One (1) year of clerical experience, preferably in a correctional setting.
Excellent interpersonal and communication skills.
Ability to interact effectively with patients from diverse backgrounds, including those with mental health or substance abuse issues.
Ability to maintain confidentiality of all proprietary and/or confidential information.
Integrity, professionalism, and ability to adhere to a Code of Conduct.
Compliance with all corporate policies, procedures, and legal requirements.
Ability to pass the facility’s criminal background check and drug screening.

Responsibilities

Manage all incoming calls, direct/transfer calls to appropriate staff, retrieve voicemails daily, and return calls as necessary.
Utilize Microsoft Office (Word, Excel) to prepare reports, memos, and correspondence.
Utilize specific software (X-Jail, TechCare) as needed.
Perform clerical and administrative functions, including tracking supplies, using purchase orders for outside vendors, and distributing mail.
Enter client data into Electronic Health Record (EHR) systems, including case notes, payments, and scheduling.
Shred all documentation containing Patient Health Information (PHI).
Coordinate with the Records Department for archiving files and reports.
Coordinate volunteer services.