Mental Health Case Manager

HealthCare Access Maryland•Baltimore, MD

2d•Onsite

About The Position

HealthCare Access Maryland (HCAM) is a nonprofit organization dedicated to making Maryland healthier by connecting residents to health insurance coverage and providing comprehensive care coordination. Each year, HCAM assists over 80,000 individuals across the state, offering personalized guidance, health education, and advocacy to ensure every Marylander has an equal opportunity to achieve optimal health. The Mental Health Case Manager coordinates healthcare services for children in the Baltimore City Department of Social Services (BCDSS) foster care system with behavioral health needs, ensuring timely access to medical and mental health care. This role monitors health needs, supports child welfare staff and caregivers with education and resources, and works with a multidisciplinary team to establish and maintain the medical care needed. Success requires strong organizational, communication, and problem-solving skills, as well as cultural sensitivity and a commitment to compassionate care.

Requirements

A Master’s Degree in Social Work or any Human Services field from an accredited college/university.
One-year related experience working with children/youth required.
Relevant experience providing services to families and children, preferably in a public health/community setting.
Strong computer literacy skills, specifically with MS Word, Excel, Outlook and SharePoint (365).
Proficiency in Microsoft Office Suite and other basic computer functions.
Organizational skills with the ability to meet a demanding workload
Detail oriented to complete requirements of files and contract compliance.
Sensitivity to cultural and socioeconomic characteristics of population served.
Excellent oral and written interpersonal and communication skills required.
Problem solving skills
Proven ability to work efficiently and meet deadlines

Nice To Haves

Knowledge of the “Housing First” philosophy is preferred; support is required.

Responsibilities

Attend Case Assignment Meetings and assign New Entrant Cases.
Participate in all meetings as required by BCDSS.
Participate in Multi-disciplinary team meetings, inter-agency meetings and conferences.
Coordinate holistic healthcare for children in the MATCH Program by partnering with the Baltimore City Department of Social Services (BCDSS) foster care program, foster parents, biological parents, managed care organizations, and healthcare providers.
Ensure the medical and mental health care needs of children in foster care are being met in a timely manner.
Provide recommendations, resources to address children’s medical and mental health issues, and education to caregivers and child welfare workers.
Create health care plan reviews monthly.
Assist foster care families in navigating the HealthChoice system to establish and maintain medical care for children in the BCDSS foster care system and provide support in overcoming any barriers to accessing needed care.
Prioritize care and contacts based on urgency- including ability to multi-task with accuracy.
Document case management activities (e.g., health care plans, assessments, medications, medical records, activities, and resolutions) in BCDSS and HCAM databases.
Utilize multiple data systems and resources to gather, verify, and track necessary information to support the medical and case management needs of foster care youth.
Submit timesheet timely and accurately.
Complete all training required by HealthCare Access Maryland and funders.
Additional duties as assigned.