Mental Health Case Coordinator (Master's)

Vancouver Coastal Health • North Vancouver, BC

9d • CA$45 - CA$56 • Hybrid

About The Position

Works as part of an interdisciplinary mental health care team to provide treatment and case management services that are both inclusionary and flexible for individuals with mental illness and/or concurrent disorders to meet the needs of the client and to provide integration and continuity across the care continuum. Provides client care to the seriously mentally ill adult population and who are at risk due to a combination of psychiatric symptoms, complex medical/social factors and/or significant caregiver stress. Establishes and maintains relationships with, and consults with, clients, their families and colleagues to provide appropriate treatment services based on best practices and client need. Performs key duties such as intake, mental health assessments and treatment planning. Implements therapeutic interventions, crisis intervention and consultation to facilitate and coordinate client access. This work is framed within VCH’s commitments to our pillars of Indigenous Cultural Safety, Anti-Racism, Equity, Diversity and Inclusion and Planetary Health.

Requirements

• Master’s degree in an allied health discipline from a recognized program.
• One (1) year recent, related experience providing support and treatment to adults with mental health issues, or an equivalent combination of education, training or experience.
• Valid BC Drivers License and access to a personal vehicle for business-related purposes, as required.
• Broad knowledge of mental illness and treatment.
• Broad knowledge of substance abuse and addictions treatment.
• Broad knowledge of psychopharmacology (indications and side-effects).
• Broad knowledge of supportive counselling skills.
• Broad knowledge of other facilities and community resources.
• Broad knowledge of other health care disciplines and their role in client care.
• Broad knowledge of adult education principles, methods and tools.
• Broad knowledge of legislation and government policies and procedures that relate to clients.
• Demonstrated ability to conduct mental health assessments and provide treatment planning and crisis intervention.
• Demonstrated ability to apply knowledge of theory and practice to a case management process.
• Demonstrated ability to communicate effectively, both verbally and in writing, with clients and their families, colleagues, physician, and other health care staff, both one-on-one and in groups.
• Demonstrated listening and information seeking skills that promotes communication and lead to a co-operative approach to problem solving within an interdisciplinary setting.
• Demonstrated ability to establish workload priorities.
• Demonstrated ability to work both independently and collaboratively as a member of an interdisciplinary team.
• Demonstrated ability to work with individuals with diverse backgrounds.
• Demonstrated ability to adjust to new or unexpected events.
• Demonstrated ability to problem solve.
• Demonstrated ability to deal effectively with conflict situations.
• Demonstrated ability to provide consultation, leadership and work direction.
• Ability to operate related equipment including applicable software applications.
• Physical ability to perform the duties of the position.

Responsibilities

• Provide treatment and case management services for individuals with mental illness and/or concurrent disorders.
• Provide client care to the seriously mentally ill adult population at risk due to psychiatric symptoms, complex medical/social factors, and/or significant caregiver stress.
• Establish and maintain relationships with clients, families, and colleagues.
• Consult with clients, families, and colleagues to provide appropriate treatment services.
• Perform intake, mental health assessments, and treatment planning.
• Implement therapeutic interventions, crisis intervention, and consultation.
• Coordinate client access to services.

Benefits

• Equitable practices
• Diverse teams
• Inclusive environments
• Recognition as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada's Best Diversity Employers and Canada's Top Employers for Young People in 2026.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level