Mental Health Care Coordinator (Bilingual French)

Homewood Health Centre • Montreal, QC

15d • CA$21 - CA$24 • Remote

About The Position

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning. Interested in gaining front line experience in mental health? Would you like to develop skills in conducting risk assessments and initial intake screening in order to explore and evaluate the needs of a very diverse clientele? As a Mental Health Care Coordinator, you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers. Homewood Health’s Client Services Center is offering you a unique opportunity for an entry level position connected to the clinical field! The Mental Health Care Coordinator role provides a structured learning experience as well as a stepping-stone towards our specialized teams providing a continuum of quality care in mental health for individuals and organizations. Homewood also has potential internship possibilities within the organization that support career progression.

Requirements

• Excellent command of English and French, both verbal and written
• Proficiency with Microsoft Office (Word, Outlook) is required, as well as the ability to learn and adapt to new systems
• Ability to listen and to remain calm and empathetic under stressful situations
• English language skills are required as this role supports, communicates and/or collaborates with both French and English speaking clients and/or colleagues nationally.

Nice To Haves

• University degree is preferable; however, a combination of experience and related education will be taken into consideration

Responsibilities

• Coordinate Employee and Family Assistance Program (EFAP) services including but not limited to counselling, legal, financial, and nutritional services both over the phone and by e-mail communication
• Ensure clients are matched appropriately with the service and with a clinical professional
• Enter client data into the electronic records system while responding to incoming telephone calls
• identify crisis calls and conduct risk assessments, coordinate transfers to Specialists and provide safety planning if necessary
• Respond to client complaints or challenges and feedback regarding EFAP services and eligibility

Benefits

• Homewood Health promotes a fair and competitive compensation model. Pay rates are tailored to reflect differences in operating environments and job requirements. Compensation is influenced by many factors including compensation principles or approach for a role or job function, organizational tenure, experience, qualifications or premium skills, external competitiveness, internal comparability, geography and work performance. The hourly rate for this role is $21.03-$24.03 per hour.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level