Mental Health Billing Specialist

Arundel Lodge, Inc. • Edgewater, MD

20h • $52,000 - $62,000

About The Position

Arundel Lodge is seeking an experienced and detail-oriented Mental Health Billing Specialist to support our medical billing and revenue cycle operations. The Billing Specialist will be responsible for authorization management, insurance verification, claims submission, payment posting, account reconciliation, and follow-up on claim denials and billing discrepancies. This position works closely with clinical, administrative, and finance teams to ensure services are properly authorized, accurately billed, and reimbursed in a timely manner. The ideal candidate has strong knowledge of mental health and healthcare billing, excellent attention to detail, strong problem-solving skills, and the ability to independently research and resolve billing issues while maintaining confidentiality.

Requirements

• High school diploma or equivalent required.
• Minimum of 4 years of relevant experience in mental health medical billing, healthcare revenue cycle, claims processing, insurance verification, and/or data entry.
• Experience working with Electronic Health Record (EHR) systems.
• Knowledge of Medical Assistance, commercial insurance, authorization requirements, claims processing, denials, and coordination of benefits.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.
• Strong organizational and time-management skills.
• Excellent attention to detail and accuracy.
• Ability to prioritize multiple assignments and meet deadlines.
• Strong analytical, research, and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong customer-service skills and the ability to communicate professionally with persons served, insurance companies, clinical staff, and internal departments.
• Ability to work independently with minimal supervision while contributing effectively as part of a team.
• Ability to maintain confidentiality and appropriately handle sensitive financial and personal information.

Nice To Haves

• Medical billing or coding certification preferred.
• Credible experience strongly preferred.
• Experience with Waystar, Carelon, Availity, EVS, and Novitsphere preferred.

Responsibilities

• Track, request, obtain, and enter insurance authorizations for Medical Assistance and commercial insurance plans across Outpatient Mental Health, Residential, Supported Employment, and Substance Abuse programs.
• Submit and manage authorization requests through the Carelon Provider Portal.
• Monitor authorization status and follow up on denials, pending requests, expirations, and requests for additional clinical information.
• Initiate, review, and monitor claims through the Credible EHR/billing platform.
• Review claims for accuracy and completeness before submission and identify potential issues that could result in rejection or denial.
• Research, resolve, document, and track claim discrepancies, rejections, denials, and payment issues.
• Monitor claim status and communicate with insurance payers and clearinghouses to support timely reimbursement.
• Verify Medical Assistance eligibility for residential and outpatient persons served and address eligibility issues as needed.
• Receive, record, and accurately post payments, including cash, checks, and credit card payments.
• Issue monthly statements and respond professionally to billing questions, account inquiries, and complaints.
• Maintain accurate and organized billing records and documentation.
• Provide backup support for billing, claims processing, authorization, data entry, and other revenue-cycle functions.
• Collaborate with clinical, administrative, finance, and billing staff to resolve authorization, eligibility, claims, and account-related issues.
• Maintain confidentiality and comply with HIPAA, payer, organizational, and billing requirements.
• Stay current with healthcare regulations, insurance requirements, billing procedures, and payer guidelines.
• Perform other billing and administrative duties as assigned.

Benefits

• This is an opportunity to use your billing and revenue-cycle expertise in a mission-driven behavioral health organization. Your work directly supports the financial health of the organization and helps ensure that the programs and services provided to the people we serve can continue to make a meaningful impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED