Memory Support Program Manager

HumanGood•Des Moines, WA

12d•Onsite

About The Position

Our Immerse program provides a human-centered environment and a singular commitment to preserving the dignity and individuality of every person and family. Under limited supervision, the Memory Support Program Manager coordinates the memory support program to ensure that the physical, social & emotional needs of the residents and their families are met.

Requirements

High School Diploma or equivalent
At least 3 to 5 years prior related experience with people living with dementia
At least 1 year of supervision experience
First Aid certified and CPR training required

Nice To Haves

Bachelor Degree preferred
C.NA or LPN preferred
2+ years’ experience in assisted living management
Certified Nursing Assistant or Licensed Practical Nurse

Responsibilities

Keeps the HumanGood Memory Support Program Philosophy at the core of all planning and implementation of activities and care to meet the specific needs of residents.
Supervises Team Members in the Memory Support unit; supervision includes management of work schedules, hiring, training, evaluating, employee development, coaching, discipline, salary increases, and adjustments.
Leads by example and collaborates with Resident Services to ensure team members engage residents in programs.
Collaborates with Clinical partners to coordinate resident moves and transfers within the Memory Support unit.
Assure that resident profile is completed (prior to move-in preferable; no later than 3 business days after move-in) and shared with team members.
Provides orientation for new residents and family members.
Communicates with resident family members in a respectful and caring manner and provides information regarding residents’ daily life as appropriate; uses tactful, diplomatic communication techniques in potentially sensitive or emotionally charged situations.
Conducts Memory Support team member meetings, makes recommendations for training and communications and system improvements.
Coordinates with Wellness Director and Assisted Living Manager when significant changes of residents occur which may lead to level of care change or adjustment.
Prepares and updates Level of Care Transfer Notice and Service Plans for Memory Support residents in collaboration with the Director of Wellness and Assisted Living.
Monitors and focuses on non-pharmacological solutions of behavioral expressions; involves other team members, leaders, and CSC members as needed; coaches team members to provide behavioral interventions.
Collaborates with Dining Team Members to ensure dignified dining experience.
Maintains readiness for licensing and accreditation survey.
Leads and/or participates in resident related meetings (Resident Review Committee Meetings, Care Plan Meetings, Family Meetings, etc.).
Completes required state training programs for Memory Support.
Provides effective and courteous service to all residents, guests and team members.
Promotes and protects the rights of residents.
Performs monthly safety audits and submits work orders as needed.