Memory Care Support Specialist

StoryPoint•Romeoville, IL

5d•Onsite

About The Position

The Connection Points Lead supports the Director of Connection Points (DCP) in implementing and sustaining all Memory Care�specific initiatives under the Connection Points Memory Care Approach (CPMCA). This role focuses on the administrative, organizational, and logistical execution of initiatives to ensure consistency, follow-through, and operational excellence within the Memory Care neighborhood. While the Director of Connection Points serves as the outward-facing leader �educating families, coaching teams, and building relationships�the Connection Points Lead works primarily behind the scenes , managing documentation, communication systems, and initiative tracking to support the overall success and integrity of the Connection Points approach. The Connection Points Lead plays a key role in sustaining the Connection Points Memory Care Approach by ensuring systems, tools, environments, and communications are consistently maintained so residents, families, and team members experience a connected, organized, and intentional Memory Care environment.

Requirements

Experience in senior living, Memory Care, healthcare, hospitality, or a related administrative field preferred
Strong organizational skills with the ability to manage multiple initiatives simultaneously
Proven ability to complete assigned tasks accurately and on time
Strong written and verbal communication skills
Comfort using Microsoft Office applications and digital communication platforms
Ability to work collaboratively and follow direction from the Director of Connection Points
Strong attention to detail and organization
Consistency and reliability in task completion
Ability to prioritize and manage time effectively
Collaborative mindset and willingness to support team goals
Professional and compassionate communication style
Ability to work independently while following established processes

Responsibilities

Demonstrates and supports company culture and values, including safety, common beliefs, and a culture of feedback
Provides administrative and logistical support for all Memory Care initiatives under the Connection Points Memory Care Approach
Supports the Director of Connection Points by organizing, tracking, and maintaining initiative documentation, timelines, and follow-through
Completes and maintains Resident Bios and supports ongoing updates as needed
Assists with updating and maintaining resident name plates
Drafts, formats, and distributes the Connection Points Family Monthly Newsletter as directed by the DCP
Supports family engagement efforts by coordinating logistics for monthly family engagement events
Creates and posts content on the BAND App per request and direction of the Director of Connection Points
Conducts follow-up calls with families as directed by the DCP
Supports organization, maintenance, and integrity of Interactive Environments (IE)
Assists with preparation and support of the self-care initiative
Orders and maintains supplies for Revivify and other Connection Points initiatives as directed
Educates on and completes SPARK requests related to Memory Care initiatives
Participates in meals as assigned to support and observe Family Style Dining (FSD) and the integrity of related initiatives
Maintains the comfort cart and all Beacon of Life (BOL) supplies
Assists with tracking attendance and documentation for Memory Care trainings and education sessions
Assists with preparation for audits, reviews, and quality checkpoints by organizing materials and data
Models and exemplifies the standards and expectations of all CPMCA initiatives
Maintains consistent follow-through on assigned administrative tasks and deadlines
Attends designated meetings as requested by the Director of Connection Points to support documentation, follow-up, and administrative coordination (e.g., Memory Care planning meetings, initiative check-ins, or interdisciplinary discussions)
Observe workflows, initiative integrity, and environmental consistency and report findings, concerns, or improvement opportunities to the Director of Connection Points, without independently initiating changes.
Performs other duties as assigned in support of the Director of Connection Points