Memorial Designer

Service Corporation International•Hampton, VA

5d•Onsite

About The Position

Present and collaborate with clients on memorial products and designs. Customize lasting products to memorialize their loved one.

Requirements

High School Diploma or equivalent
At least one year in a support role, preferably in a customer service environment
Experience with data based or CAD a plus
Proficient with MS Office software suite, particularly Outlook
Strong attention to design detail
Ability to learn computer automated drawing (CAD) software
Ability to continually improve skills and industry knowledge
Ability to self-prioritize work load to meet shifting priorities in a fast paced environment
Ability to lift up to 35 pounds

Nice To Haves

Bi-lingual a plus

Responsibilities

Design preliminary Good/Better/Best options to present to client families during meetings.
Apply intake information, culture, and deceased relationship to develop preliminary designs in computer automated design (CAD) software.
Present CAD design options as well as product materials and color options to client during at-need Arrangement or pre-need sales meeting.
Listen for client preferences, wishes, and input immediately revising design.
Apply creativity and knowledge of park/crypt/mausoleum layout to enhance design.
Influence product selection for a lasting memorial.
Finalize product and design decisions.
Update proprietary software with purchasing decision and pricing.
Design final memorial and select materials.
Obtain client’s design and product approval.
Revise design as necessary ensuring client satisfaction.
File pre-need designs according to procedures.
Upon at-need approval, order product material, send memorial design to vendor, and obtain estimated delivery date.
Address vendor/manufacturer questions or issues.
Follow upon delays.
Upon delivery, inspect materials and double check design to original specifications including font, font size, spacing, spelling, artwork, and similar design elements.
Take initiative to resolve issues with vendor.
Notify operations Memorial is ready for installation.
Post installation, notify client of completion.
Attend and actively participate in daily sales huddles reviewing 3-day appointment schedule (past/present/future) outcomes, status, and discuss outstanding issues or request documents as well as obtain information to prepare designs for assigned appointments.
Share positive feedback and staff kudos