Membership & Visitor Services Assistant

Bay Area Discovery Museum•Sausalito, CA

21h•$22 - $23•Onsite

About The Position

Join us as the Membership, Visitor Services, and Store Assistant (MVSA) at the Bay Area Discovery Museum, where you'll be the friendly face welcoming visitors to a world of playful learning and discovery. As the first point of contact, you'll handle admissions, membership and store sales, and share information about our engaging programs. Your commitment to exceptional customer service and belief in our mission will inspire a passion for discovery in every child. Beyond the front desk, you'll contribute to administrative tasks and special events, playing a crucial role in the overall success of the museum. If you're eager to be part of a dynamic team fostering curiosity and excitement, the MVSA position is your gateway to a rewarding experience in creating unforgettable memories for our visitors. The hourly rate is $22.05/hour, with bilingual candidates (fluent in English and Spanish) earning $23.05/hour, along with the chance to positively impact lives in a public-facing role. This role is 95%+ public facing with shifts available during museum operating hours and fluctuate seasonally. This is a part-time position averaging 16 hours per week. The position requires weekend availability, including both Saturday and Sunday, as well as Monday availability when holidays require additional coverage. We offer a supportive work environment that values your unique talents and contributions. Join our vibrant team at our picturesque 7.5-acre Fort Baker campus in Sausalito, CA, right next to the Golden Gate Bridge, where every day brings exciting opportunities to engage with our diverse community. To ensure adequate coverage during high-volume periods, attendance is required on the following mandatory shift dates (subject to change). Please note, this schedule will be updated for 2027. 2026 September 5-7 October 17-18, 24-25 and 31 November 21-23 and 27-29 December 19-21 and 25-28 The Membership & Visitor Services (MVS) team offers a comprehensive hands-on training experience.

Requirements

Excellent Communication and Interpersonal Skills: Showcase your positive, energetic, and friendly demeanor to ensure a positive interaction with every visitor.
Customer Service Experience: Bring a minimum of 1 year of customer service experience, preferably in a fast-paced, customer-facing environment.
English proficiency.
Proficiency in computer literacy, including experience with Microsoft Office and Google Suite.
Commitment to Diversity, Equity, Access, and Inclusion, showcasing an open and thoughtful approach to creating a sense of welcome and belonging for both staff and visitors.
Dependability with being on time and present for scheduled shifts.
Ability to take initiative to plan complete projects effectively and within the timeframe provided.
Ability to work independently and collaboratively as part of a team, fostering positive relationships with other museum departments.
Capability to maintain focus and a positive, professional demeanor while serving large numbers of visitors.
Ability to positively accept direction, complete tasks with attention to detail, and maintain a high degree of accuracy.
Commitment to abiding by and enforcing the organization's health and safety protocols.

Nice To Haves

Bilingual skills (fluent in English and Spanish).
Spanish proficiency.
Experience in a museum, school, tourist attraction, or amusement park setting.
Familiarity with cash handling, point of sale, or ticketing systems.
Experience with the ACME and/or Square point-of-sale system.

Responsibilities

Welcome and engage with guests in a friendly and helpful manner, ensuring the highest standards of customer service while also enforcing code of conduct.
Calmly address guest issues in our active environment, reporting any concerns to our management team. Reports areas of ongoing concern to Manager of Membership and Visitor Services.
Handle cashier duties and admissions opening/closing procedures with precision, guaranteeing accurate cash handling, form submissions, and data entry. Performs cashier duties and admissions opening/closing procedures while ensuring the proper handling of cash and sales receipts.
Promote and sell museum memberships, programs, and store merchandise, contributing to the growth of our community.
Provide information and assistance to visitors and members through telephone and email inquiries.
Maintain the welcoming atmosphere of our museum by keeping admission stations, ticketing areas, and related spaces clean and tidy.
Assist in managing lost and found items, will call lists, and donation requests.
Participate in essential administrative tasks, from inputting daily membership sales to fulfilling memberships and restocking supplies and merchandise.
Help foster a safe environment by participating in procedures to address escalated situations in partnership with trained safety staff, utilizing a provided walkie talkie with comprehensive training.
Receive assistance and support with all tasks and responsibilities including performance coaching from the MVS Manager and MVS Coordinators.
Additional duties as assigned by the MVS management team.