Membership Support Specialist
United Air Temp Air Conditioning and Heating LLC•Lorton, VA
•Onsite
About The Position
United Air Temp is seeking a detail-oriented and customer-focused Membership Support Specialist to join our team. This position plays a key role in supporting our customers by managing membership accounts, maintaining accurate records, and providing exceptional customer service. If you thrive in a fast-paced environment, enjoy helping customers, and have strong organizational skills, we'd love to hear from you.
Requirements
- Excellent organizational skills with the ability to prioritize multiple tasks.
- Strong attention to detail and accuracy in data entry.
- Ability to work efficiently in a fast-paced environment.
- Outstanding verbal and written communication skills.
- Strong problem-solving and critical-thinking abilities.
- Ability to work independently while collaborating effectively with other departments.
- Customer-focused with a commitment to delivering exceptional service.
- Proficiency with Microsoft Office and computer systems.
Nice To Haves
- Previous HVAC industry experience.
- Experience with ServiceTitan or similar field service management software.
- Customer service or call center experience.
Responsibilities
- Answer inbound calls for the Membership Support Department.
- Respond to customer and internal emails in a professional and timely manner.
- Process customer membership renewals.
- Process membership cancellations in accordance with company policies.
- Register HVAC equipment with manufacturers.
- Enter equipment information into ServiceTitan.
- Enter warranty membership information into ServiceTitan.
- Maintain accurate customer records and account information.
- Assist with additional administrative and departmental duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
