Membership Support Specialist
About The Position
Under the supervision of the Senior Membership Services Director, the Membership Support Specialist will be responsible for the completion of accurate and timely administrative tasks focusing on supporting the membership department through account management and collections and the overall management of the Plymouth Branch. The Membership Support Specialist will uphold the employee code of conduct and will ensure that all areas of the job responsibilities reflect the mission of the Old Colony Y, and the regulating agency. The Membership Support Specialist will display and encourage the character traits of caring, responsibility, honesty and respect in the fulfillment of all job duties.
Requirements
- Working knowledge of computers
- 3-4 years of related accounts receivable experience
- Proficiency with computer generated billing systems
- Experience with Microsoft Office
- Excellent customer service skills necessary
- Detail orientated a must
- Must be able to sit, stand and walk during the day and lift 25 lbs
- Valid MA Driver’s License
Responsibilities
- Support the Membership Team by managing cancellations, holds and other TractionRec procedures needed
- Assist with schedule for welcome center representatives
- Understand the inner workings of all systems and communicate to the membership team the best way to manage current promotions and new procedures
- Manage and run reports, communicate with past due accounts using mail, email, and phone
- Develop procedures to better recruit and retain new and existing members
- Complete daily reconciliation reports for branch reconciliations
- Assist with decline calls and report on outstanding balances
- Support the running of special events as time permits
- Assist Membership Recruitment and Engagement Director with daily and special event needs
- Assist with all membership support functions including tours when necessary
- Assist Welcome Center with member questions, account issues, batch concerns, refunds, adjustments and scholarships
- MOD duties (overseeing on duty staff while MOD)
- Daily cash Reconciliation and Reporting
- Maintain and manage all records and deposits
- Maintain contact with members to maintain billing discrepancies, i.e. adjustments, refunds, collections
- Maintain safekeeping of Branch funds and credit cards
- Maintain neat, clean and organized desk/office area
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
