Membership Specialist

JFCS of Southern Arizona•Tucson, AZ

9d•Hybrid

About The Position

Jewish Family & Children's Services of Southern Arizona (JFCS) is a nonprofit, non-sectarian behavioral health agency that provides specialized therapy, counseling, and social services to the greater Tucson community. For over 80 years, JFCS has helped thousands of children, families, adults and seniors regardless of religion, race, ethnicity, gender, age or ability to pay. The Membership Specialist is responsible for managing all aspects of membership operations, including facilitating the enrollment process, verifying eligibility, collecting necessary documentation, and guiding potential clients through the registration process, ensuring a smooth transition into treatment programs while adhering to all relevant policies and regulations.

Requirements

Associate's Degree OR 1-2 years of experience
Bilingual preferred
Strong written, verbal, presentation and communication skills
Positive attitude, proactive mentality, responsive, and strong work ethic
Ability to interact effectively in a team setting
Ability to interact professionally and effectively with victims of crimes and trauma
Ability to communicate effectively orally and in writing
Ability to obtain fingerprint clearance and pass a background check

Nice To Haves

Some flexibility in scheduling exists, as long as Agency needs are being adequately addressed.
Must be able to handle all facets of the business both standard and non-standard situations
Ability to work through translation services if not fluent in a second language
Must be willing to accept feedback, and respond in professional manner

Responsibilities

Conducts initial consultations to assess client needs and determine eligibility for services.
Gathers demographic information, medical history, and insurance information to complete accurate enrollment forms.
Participates in the intake process by completing initial demographic screening.
Records client data into electronic health records (EHR) and maintain updated client information.
Performs front office functions related to appointments, insurance verifications, and fee collection.
Assists with state-funded benefits applications.
Connects clients to resources within JFCS and coordinates with outside agencies to address client needs.
Opens, transfers and closes out client charts.
Works to reengage clients when they are removed or fall off the clinician schedule.
Collaborates with staff at all levels to ensure effective membership operations.
Performs other duties and responsibilities as assigned