Membership Specialist
About The Position
GDIT is seeking a Membership Specialist to join their team supporting the Health Resources & Services Administration (HRSA). HRSA focuses on improving health outcomes by enhancing access to quality services, developing a skilled health workforce, and implementing innovative programs for vulnerable populations. The Membership Specialist will play a key role in supporting the integrity and effectiveness of Organ Procurement and Transplantation Network (OPTN) membership processes. This involves monitoring compliance with OPTN policies and bylaws, processing membership applications, maintaining accurate records, and performing data-driven analysis. The role also involves acting as a liaison with members, providing guidance, ensuring regulatory adherence, and supporting the Membership and Professional Standards Committee (MPSC).
Requirements
- At least one year experience in roles involving policy compliance, operational oversight, healthcare processes, or customer service.
- Analytical Skills: Strong abilities in critical thinking, problem-solving, and data analysis
- Technical Proficiency: Proficiency in Microsoft Office Suite, including SharePoint, Teams, and Excel. Experience in working within data-driven systems or databases is preferred.
- Communication Skills: Exceptional written and verbal communication skills to effectively liaise with members and stakeholders.
- Organizational Abilities: Excellent attention to detail, with the ability to manage multiple tasks simultaneously and prioritize effectively.
- Customer Service experience
- Must be able to obtain a Public Trust clearance
Nice To Haves
- Bachelor’s degree preferred in Policy, Business Administration, Healthcare, Customer Service, or a related field.
Responsibilities
- Analyze membership applications and update requests for completeness, accuracy, and compliance standards.
- Work with applicants to address deficiencies and ensure necessary documentation is submitted.
- Prepare application summaries and support committees reviewing membership requests.
- Perform quantitative and qualitative analysis of member performance metrics and trends.
- Utilize dashboards and other documentation to support MPSC compliance reviews, performance improvement initiatives, and policy enforcement efforts.
- Identify actionable insights and recommend improvements based on data analysis.
- Respond promptly to inquiries from transplant centers, OPOs, and laboratories regarding membership applications, compliance, and policy-related questions.
- Provide guidance and support to members navigating application and compliance processes.
- Support MPSC activities, including member performance improvement and compliance reviews.
- Maintain accurate records of applications, reviews, and membership data within OPTN tracking systems.
- Collaborate with internal teams and stakeholders to ensure the seamless delivery of membership services.
Benefits
- 401K with company match
- variety of medical plan options, some with Health Savings Accounts
- dental plan options
- a vision plan
- full flex work weeks
- variety of paid time off plans, including vacation, sick and personal time
- holidays
- paid parental, military, bereavement and jury duty leave
- Paid Family Leave program
- short and long-term disability benefits
- life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
