Membership Services Representative I

EAA Career • Oshkosh, WI

2d • Onsite

About The Position

Responsible for serving EAA members with exceptional customer service, making a personal connection with our members and supporting our mission to grow participation in aviation. Demonstrates excellent communication skills via phone, email, or in person to answer any front-line questions that a member may ask. Displays an eagerness to use their aviation knowledge to go above and beyond expectations to provide outstanding, knowledgeable, and memorable service to our members by investigating the concern, responding attentively, and identifying appropriate resources if additional information is required. Serves as a liaison cross-functionally to provide training, updates, and support on special projects within specific departments. Continue expanding expertise to handle general customer inquiries and service outside of their program specialty as assigned or needed. Enhances job knowledge by attending informational meetings, staying up to date on EAA program offerings, and attending program functions (e.g. SportAir workshops, B-17 flight). Maintain flexibility by occasionally greeting visitors in reception at the museum store, and occasionally working the membership table during a museum. Responsible for taking on additional special projects as assigned. Typically supports the Member Center and high-volume member areas during AirVenture. Embraces and supports the EAA mission and performs safe practices in the workplace and aviation environment. All other duties as assigned.

Requirements

• Bachelor’s degree in an aviation or other area of relevance to the organization, i.e., marketing, business, safety, etc. A combination of education and relevant related experience could also be considered.
• Ability to work in a changing environment and prioritize time effectively.
• Ability to exercise initiative and judgment in serving members.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software, including ability to research using the internet.

Nice To Haves

• Pilot Certification is preferred.
• An interest in learning about aviation is required.

Responsibilities

• Demonstrates excellent communication skills via phone, email, or in person to answer any front-line questions that a member may ask.
• Investigates concerns, responds attentively, and identifies appropriate resources if additional information is required.
• Serves as a liaison cross-functionally to provide training, updates, and support on special projects within specific departments.
• Continues expanding expertise to handle general customer inquiries and service outside of their program specialty as assigned or needed.
• Attends informational meetings, stays up to date on EAA program offerings, and attends program functions.
• Greets visitors in reception at the museum store, and occasionally works the membership table during a museum.
• Takes on additional special projects as assigned.
• Supports the Member Center and high-volume member areas during AirVenture.
• Embraces and supports the EAA mission and performs safe practices in the workplace and aviation environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level