Membership Services Coordinator

Boys And Girls Clubs Of•Altamonte Springs, FL

3d•Onsite

About The Position

Since 1944, Boys & Girls Clubs of Central Florida has provided children and teens, ages 6 to 18, with a safe place to learn and grow during non-school hours. Today, more than 15,000 young people call our 39 Clubs across five Central Florida counties home. The mission of Boys & Girls Clubs of Central Florida is to inspire and enable all young people, especially those who need us most, to realize their full potential as productive, responsible, and caring adults. Every day after school and all summer long, our members walk through the blue doors at little or no cost to their families and find academic support, enrichment, and caring adult role models who believe in what they can become. Our Clubs deliver quality programming grounded in evidence across six core pillars of focus: education and career development; character and leadership development; sports, fitness, and recreation; health and life skills; the arts; and mental health. That work is reinforced by practices informed by trauma research, mental and emotional wellness support, and an unwavering commitment to safety. The results show up in graduation rates, college and vocational school enrollment, grades, and young people who tell us they feel emotionally safe at their Club. As part of the national Future Ready movement, we are growing bigger, better, and bolder, and we know none of it happens without exceptional people. That is why we invest in our team through comprehensive training, leader development, competitive compensation and benefits, and a workplace culture built on excellence, belonging, and accountability. If you want your work to change the trajectory of a child's life, there is a place for you here. Great futures start here, and they start with you.

Requirements

High school diploma or GED required.
Minimum of one year of clerical and administrative experience.
Proficiency in using common office equipment such as printers, scanners, photocopiers, telephones, and computers.
Typing/keyboarding skills with a minimum speed of 45 words per minute.
Familiarity with software including word processing, databases, spreadsheets, and publications; experience with Microsoft Outlook, Microsoft 365 Office Suite, Salesforce, or similar office software is a plus.
Strong written and verbal communication skills.
Excellent organizational skills and attention to detail.
Strong customer relations skills.
Ability to maintain strict confidentiality.

Nice To Haves

experience with Microsoft Outlook, Microsoft 365 Office Suite, Salesforce, or similar office software is a plus.

Responsibilities

Facilitate club member data daily, ensuring accuracy and completeness, including the collection of fees and issuance of membership cards.
Provide technical support for setting up parent portal accounts and assist families with access as needed.
Oversee the front desk area, admitting members and guests, ensuring attendance tracking, volunteer sign-ins, and coordinating the dismissal process while maintaining a welcoming environment.
Collect membership dues and program fees, adhering to financial management policies and tracking payment plans.
Control access to program areas, ensuring visitors and volunteers sign in.
Greet and welcome guests, notifying staff of visitors; maintain office security by controlling access via the reception desk.
Provide basic information in-person and via phone/email; facilitate internal/external package deliveries.
Maintain a master schedule of Club activities and events, disseminating information to relevant parties.
Answer and screen phone calls, referring callers or taking messages as necessary.
Perform clerical duties such as preparing correspondence, reports, draft letters, and promotional materials; proofread all materials for accuracy.
Monitor club & office supply inventory and order supplies as needed; oversee office equipment inventory.
Assist with scheduling, meeting, and event preparation, and other administrative duties as needed.
Work with the Service Director on drafting and updating club communications.
Oversee front desk and club coverage schedules; facilitate maintenance of office equipment.
Participate in special programs, staff meetings, field trips, and training events.
Support field trip planning and day of support as needed.
Establish trusting relationships with Club members, parents/caregivers, volunteers, community stakeholders, and visitors.
Act as the main contact for Club communications and oversee general email accounts and voicemail services.
Complete grant and program reports accurately and timely when responsible.
Assist in planning recruitment events and participate in effective club operations by helping where needed.
Ensure office common areas are tidy and presentable.