Membership Services Assistant

Huntington Public Library • San Marino, CA

4d • Onsite

About The Position

Membership and Visitor Services at The Huntington provides a significant source of unrestricted annual support that helps sustain The Huntington’s operations and day-to-day programming. The Membership Services Assistant supports all aspects of the Membership and Visitor Services programs with an emphasis on customer service, Membership sales, general admission sales, and fulfillment support. S/he/they will demonstrate a background of working directly with people from diverse racial, ethnic, geographic and socioeconomic backgrounds, using a welcoming, inclusive, and accessible approach. This is a part-time position, set for 24 hours per week.

Requirements

• Perform detailed work using reasoning and problem-solving skills, performing multiple concurrent tasks even with constant interruptions.
• Strong oral and written communication skills.
• Ability to work with accuracy and attention to detail.
• Able to work effectively and efficiently under pressure with multiple priorities and deadlines.
• Excel at all aspects of providing first-rate customer service.
• Knowledge of Membership service program, customer relations methods, and/or marketing.
• Outstanding computer literacy and data skills are required.
• Experience with Microsoft Office, including Word and Excel required.
• Able to work effectively with colleagues throughout the organization.
• AA degree, BA preferred or equivalent education and work experience.
• Exceptional administrative and organizational skills.
• Ability to handle many responsibilities in a calm and efficient manner.
• High level of self-direction, self-motivation, and ability to set priorities.
• Ability to be a team player.
• Pleasant and efficient phone manner; ability to interact with Members and the public.
• Excellent problem-solving skills.
• Flexible work schedule, including some evenings and weekends.

Nice To Haves

• Raiser’s Edge experience preferred.
• Freshdesk experience preferred.
• Ticketure experience preferred.
• Spanish and Mandarin fluent a plus.

Responsibilities

• Assists with answering the heavy phone and email volume in the Membership department.
• Provides the highest level of customer service to Members and the public, responding to inquiries about Memberships, College Cards, Admissions, Member Events, and other general information inquiries.
• Processes Membership, admission, College Card, and donation transactions by phone, e-mail, and mail including exchanges and refunds; notifying the business office as needed.
• Works within Ticketure ticketing system to maintain visitor and Member records and facilitate all event sales.
• Works within the Raiser’s Edge database to maintain Member records and giving history.
• Works within Freshdesk helpdesk system to service Member and visitor email, and voicemail inquiries.
• Provide Member and visitor service by phone, email, mail and in person.
• Manages and completes requests for physical Membership cards, Guest Passes, and Membership changes/corrections.
• Works collaboratively with staff from other departments as needed.
• Assists at Members’ events, as requested, as well as other departments in Advancement, and at public events which are supported by the Membership staff.
• Other duties as assigned.

Benefits

• Pay Rate: $20.00/hr.
• 403(b) retirement plan and matching retirement plan with an outstanding employer match
• Considerable paid time off, including annual leave, sick leave, and holidays
• Discounts for staff in The Huntington Store and restaurants
• Free admission to various museums and cultural institutions
• Free passes each month to welcome family and friends to visit the grounds

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree