Membership Services Assistant
About The Position
The Zoological Society of Milwaukee (the Society) is seeking a part-time Membership Services Assistant to join a fun and talented team of professionals in supporting one of the most cherished community assets - the Milwaukee County Zoo. This position interfaces with the public and our members both over the phone and in-person, answering zoo-goer questions and selling a variety of items including our annual Zoo Pass memberships. This position is responsible for assisting zoo customers/members with any inquiries while ensuring the highest standards of customer service are met.
Requirements
- High school diploma, plus at least one year of experience in a customer service and cash handling role.
- Strong organizational skills and the ability to multi-task in a fast-paced setting.
- Demonstration of excellent verbal and written communication skills.
- Strong attention to detail.
- Excellent time management skills and the ability to prioritize under pressure.
- Proven ability to work independently and in a team environment.
- A positive attitude and flexibility in an ever-changing environment.
- Proficiency in Microsoft Word and Excel required, as well as a willingness to learn other software programs.
- Ability to work weekends and rotating evening special events and holidays.
- Must have reliable transportation to the Milwaukee County Zoo.
Nice To Haves
- Bilingual (English/Spanish) a plus.
Responsibilities
- Employ strong customer service and interpersonal skills to communicate with customers.
- Develop a good understanding of the Tessitura database system in order to process transactions in person and via the phone, including memberships, animal sponsorships, donations, annual appeal, ornaments/plush and event ticket sales.
- Transfer calls to various departments.
- Support Education staff during class/camp sales.
- Professionally represent the Society and Zoo on Zoo grounds and when communicating with the public.
- Record guest and member comments (positive & negative).
- Assist with sending out Zoo Pass cards and preparing materials for mailing.
- Process the daily mail: incoming and outgoing.
- Handle walk-up inquiries/business at Guest Services and Membership windows.
- Balance cash drawer in morning and at end of shift.
- Monitor and respond to 2-way radio calls.
- Stay up to date on daily activities happening at the Zoo.
Benefits
- Receive a free Zoo Pass up to the Household level, including parking!
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
