YMCA Reston - Membership Service Repre
About The Position
The Membership Service Representative (MSR) position reports to the Membership Director. This position serves as the key resource point for information regarding branch programs, activities, merchandise and other general communication needs. Handles a variety of front desk responsibilities for members and guests including, but not limited to: guest tours; new membership sales; member renewals and cancellations; providing information by phone and in-person; facility access control; guest pass policy enforcement; program registration; Easy to Enroll process; and, basic computer entry. Develop engaging relationships with members, in moving their experience from casual to connected to committed with the YMCA mission. Provides outstanding customer service to all members, guests, staff and the community at-large.
Requirements
- High school diploma or GED
- Must possess initiative, enthusiasm, common sense/good judgement, strong customer service skills and the ability to remain calm in stressful situations.
- Detail-oriented, multi-tasker with strong organizational skills that can maintain a clean, uncluttered front desk workspace.
- Strong communication and relationship-building skills.
- PC and database management skills with the ability to perform repetitive data entry duties and learn new software programs and processes quickly.
Responsibilities
- Serves as the key resource point for information regarding branch programs, activities, merchandise and other general communication needs.
- Handles a variety of front desk responsibilities for members and guests including, but not limited to: guest tours; new membership sales; member renewals and cancellations; providing information by phone and in-person; facility access control; guest pass policy enforcement; program registration; Easy to Enroll process; and, basic computer entry.
- Develop engaging relationships with members, in moving their experience from casual to connected to committed with the YMCA mission.
- Provides outstanding customer service to all members, guests, staff and the community at-large.
Benefits
- YMCA employee you get great benefits and discounts from banks, credit unions, Verizon Wireless, Sprint, Dell, Veterinary Pet Insurance, supplemental (AFLAC, ALLSTATE, Vision Care, LegalShield) and even Zip Car!
- employer-funded retirement plan with vesting after two years of service or 1000 hours compensated time in each of those two years
- 403(b) savings plan
- high quality and affordable healthcare
- free YMCA membership for employee, spouse and dependents
- paid time off/sick leave
- numerous professional development opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
