YMCA Arlington Tennis Center - Membership Service Representative
About The Position
The YMCA Arlington Tennis & Squash Center is currently hiring for a fun, energetic, and welcoming Membership Service Representative (MSR) to be the face of our weekend front desk operations. This position reports to the Senior Program Director. The MSR plays a key role in support of the YMCA mission by ensuring the reliable and consistent delivery of outstanding customer service to members and guests at the front desk at the YMCA Arlington Tennis & Squash Center. This includes making Tennis and Pickleball reservations, changes or cancellations in schedule or reservations, facility access control, and guest pass policy enforcement.
Requirements
- Must be at least 16 years of age
- High school diploma
- Clear the local jurisdiction requirements for criminal background check
- Customer service experience
- Ability to work weekends and evenings for branch and corporate functions
- Ability to sit, stand or move for extended periods of time
- Able to bend for purposes such as filing, inventory counts, etc.
- Able to walk up and down stairs, as needed, when giving tours
Nice To Haves
- Experience using data management program and sales software preferred
Responsibilities
- The Member Services Representative handles a variety of responsibilities for members and prospective members including membership sales, tours, membership renewals, and data entry.
- Serving as the key resource point for information regarding branch racquet sports programs, activities, merchandise, and other general communication needs in providing information by phone or in person.
- Responsible for all financial transactions at the registration desk, which may include program registration, authorized disbursements, and merchandise sales.
- Providing outstanding customer service to all members, guests, staff and the community at-large.
- Develop engaging relationships with members and guests, in moving their experience from casual to connected to committed with the YMCA mission.
Benefits
- Compensation for this position is competitive and commensurate with experience.
- The YMCA of Metropolitan Washington provides progressive employee benefits.
- 10% employer-funded retirement plan with vesting after two years of service working 1000 hour each year
- 403(b) employee retirement savings plan, ROTH retirement savings plan that start immediately
- free YMCA membership for employee
- numerous professional development opportunities
- an exciting and collaborative work environment
- the ability to work with creative, talented and diverse individuals!
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
