Membership Service Representative

Force 10 Hoops, LLC / Seattle Storm•Seattle, WA

12d•Onsite

About The Position

The 4-time WNBA Champions Seattle Storm are seeking a membership service representative to join their team. This position will be responsible for providing customer service and building relationships with our season ticket members. The membership service representative will play a key role in maintaining relationships with members and facilitating seamless access throughout the season. This person will have previous customer service experience and a desire to grow both their career and the sport of basketball.

Requirements

Bachelor’s degree in Business, Marketing, Sports Management, Communications or a related field; or equivalent work experience
1-2 years of experience in a related position with proven success
Ability to work long or unpredictable hours on weekdays, weekends, and holidays as needed
Excellent relationship building and interpersonal skills, with the ability to interact comfortably with internal and external clients at all levels of an organization
Ability to work in a team environment
Attention to detail, excellent time management and organizational skills
Manage multiple projects in a fast-paced work environment
Proficiency in Microsoft office (word, excel, PowerPoint, outlook)

Nice To Haves

Experience using CRM and ticketing systems is preferred

Responsibilities

Develop and build strong relationships with a defined account base through proactive communication, including phone calls, emails, face to face visits, and other communication
Drive annual retention and renewal efforts through proactive engagement, strategic account planning, and value-driven conversations at games, events, and other key member touchpoints
Maintain up-to-date knowledge and effectively communicate all team happenings, events, ticket member benefits and details that are relevant to accounts
Answer member inquires in a timely, professional, and accurate manner. Strive to deliver the highest standard of service at every interaction
Resolve client issues efficiently and empathetically by understanding their needs
Utilize CRM systems to document member interactions and sales activities
Execute various roles during Seattle Storm home games to assist season ticket members and ensure a memorable experience for fans
Contribute positively to the ticketing team culture by developing mutually beneficial working relationships with all team members
Assist management and departments on various projects as needed
Other duties as assigned
Work all Storm home games (played at Climate Pledge Arena)