Membership Sales Teammate - Westover

Fitness Connection•San Antonio, TX

7d•Onsite

About The Position

Fitness Connection is looking for a Fitness Consultant who thrives on connecting with people and creating positive experiences. This role serves as the first point of contact for many future members, helping them explore membership options, understand the value of our services, and confidently take the next step in their fitness journey. Success comes from building relationships, creating trust, generating opportunities, and consistently executing the daily activities that drive membership growth. Fitness Consultants combine sales expertise, service excellence, and genuine care for people to help members feel welcomed, supported, and connected from their first interaction forward. This is an ideal opportunity for someone who enjoys meeting new people, working in a fast-paced environment, achieving goals, and making a meaningful impact through fitness.

Requirements

High school diploma or GED preferred
Previous experience in sales, retail, hospitality, customer service, or another customer-facing role preferred
Completion of Fitness Connection's EPIC Training Program within the designated timeframe
Ability to work a flexible schedule, including evenings, weekends, and holidays as needed
Ability to stand, walk, bend, and move throughout the club for extended periods
Ability to lift and move up to 50 pounds
Sales & Member Acquisition
Ability to build trust and create meaningful conversations with prospective members
Strong consultative selling and closing skills
Confidence presenting memberships, services, and promotions
Self-motivation to achieve individual and team goals
Relationship Building & Service Excellence
Exceptional interpersonal skills and ability to connect with a wide variety of people
Genuine desire to help others achieve their goals
Strong customer service mindset and positive attitude
Ability to create welcoming, engaging experiences
Communication & Influence
Strong verbal communication and active listening skills
Ability to ask questions, identify needs, and provide thoughtful recommendations
Confidence handling objections and concerns professionally
Ability to influence decisions through trust, credibility, and relationship-building
Operational Excellence & Accountability
Strong organization and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Consistent follow-through and accountability
Comfort using technology, CRM systems, and club management tools

Responsibilities

Drive Membership Growth
Build a Strong Pipeline
Guide future members through the membership selection process using Fitness Connection's proven sales process.
Conduct engaging club tours that connect individual goals to membership and service solutions.
Present memberships, personal training, and club services confidently and professionally.
Generate leads through referrals, networking, outreach activities, and community engagement.
Conduct prospecting and follow-up activities with consistency and professionalism.
Maintain an active pipeline of future members and scheduled appointments.
Create Exceptional Member Experiences
Run the Business
Create welcoming first impressions for every guest and member.
Build relationships that foster trust, loyalty, and long-term engagement.
Listen to member goals and concerns to provide personalized recommendations.
Address questions and concerns with empathy, professionalism, and confidence.
Help create an environment where members feel valued, supported, and inspired.
Maintain accurate records for leads, referrals, memberships, and sales.
Execute front desk responsibilities, member check-ins, and telephone inquiries.
Follow company policies and procedures, including operational and safety requirements.
Support opening, closing, cleanliness, and merchandising responsibilities.
Maintain organizational standards that contribute to a positive member experience.