Membership Sales & Services Manager

Goldfish Swim School - Waugh Chapel•Gambrills, MD

3d•$45,000 - $47,000•Onsite

About The Position

As a Sales & Services Manager, you'll play a key role in growing our school through membership sales, family engagement and team leadership. You'll lead a team that creates WOW experiences for families while helping them achieve their swimmer's goals. This role combines leadership and operations with driving enrollments, building relationships and creating a positive member experience that keeps families engaged through every stage of their Goldfish journey. Oversees the quality and success of Goldfish Swim School daily operations with a strong focus on membership growth, sales performance, customer service and team development. Responsible for leading enrollment efforts, supporting staff performance, maintaining operational standards and ensuring a consistently exceptional family experience.

Requirements

Everyone in our building is lifeguard CPR & AED certified and all management team members will also obtain their Certified Pool Operator (CPO) certification
2-4+ years of experience in sales, membership sales, CRM systems, lead management or customer follow-up
Schedule availability that includes some weekday evenings (until 8:30pm) and at least one weekend (Saturday or Sunday) shift per workweek and the ability to work the same scheduled days every week (Ex. every Monday from 8:30-4:30)
Enthusiastic leaders who have a strong focus on employee engagement as well as the member / customer experience.

Responsibilities

Direct and control daily operations to ensure the school is running according to Goldfish Swim School’s standard operating procedures
Develop and coach a team that confidently engages students and families, identifies needs and creates positive experiences that maintain memberships throughout the year
Foster a positive team culture by providing coaching, clear communication, accountability and support, creating a workplace that provides fundamental job and life skills for those looking to expand their careers
Drive membership growth by leading enrollment efforts and maintaining focus on monthly, quarterly and annual sales goals
Monitor and manage team members overseeing sales pipelines, lead activity, conversion rates and retention opportunities to maximize growth
Gain high level competency in class bookings, scheduling, reporting and administrative functions as well as the Goldfish Swim School curriculum, swim lesson quality standards and safety standards
Create and implement a plan of action when quarterly and annual goals are off track