Membership Sales & Relations Manager at Watersound Club
THE ST JOE COMPANY•Inlet Beach, FL
•Onsite
About The Position
The Membership Sales & Relations Manager is responsible for driving membership growth while cultivating meaningful relationships that enhance the overall Member experience. This role combines strategic sales execution with high-touch hospitality, ensuring both prospective and current Members feel engaged, valued, and connected to the Club.
Requirements
- Bachelor’s Degree preferred
- Proven track record of successful sales performance, ideally within a private club or hospitality environment
- Strong interpersonal skills with a genuine passion for serving Members and guests
- Professional presence with an outgoing, approachable demeanor
- Proficiency in Microsoft Word and Excel; experience with Salesforce or similar CRM systems is a plus
- Highly organized with strong attention to detail and follow-through
Responsibilities
- Proactively recruit and enroll new Members to achieve and exceed established membership goals
- Conduct engaging and informative property tours that effectively showcase the Club’s amenities, lifestyle, and value
- Maintain and manage a comprehensive prospect database
- Execute prompt, consistent, and thorough follow-up with all leads
- Guide prospective Members through the full enrollment process from initial inquiry to onboarding
- Ensure all membership applications and documentation are accurate, complete, and submitted in a timely manner
- Partner with the Director of Club Marketing to develop and support social media campaigns that increase brand awareness and engagement
- Facilitate new Member orientations to ensure a seamless introduction to the Club
- Conduct follow-up outreach with new Members to evaluate satisfaction and encourage engagement
- Develop and maintain strong relationships with referral sources and local community partners
- Educate local realtors and community stakeholders on Club membership offerings and benefits
- Adhere to and support the Club’s membership plan and strategic initiatives
- Serve as a visible and active ambassador of the Club within the community and at Club events
- Collaborate with internal teams to continuously enhance the Member experience
- Communicate relevant new Member information across departments to ensure a high level of service continuity
- Deliver exceptional, personalized customer service with professionalism and enthusiasm
- Support Member retention efforts in partnership with the management team
- All other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
