Membership Sales & Experience Associate

YWCA WHITE PLAINS AND CENTRAL WESTCHESTER•City of White Plains, NY

7d•$18 - $21•Onsite

About The Position

The YWCA White Plains and Central Westchester are bringing new energy to our Activity Center—and we’re looking for a dynamic, people-focused professional to help lead our next phase of growth. The Membership Sales & Experience Associate is the heartbeat of the Activity Center, driving membership growth, strengthening community connections, and delivering a warm, inclusive experience for every member and guest. This role blends sales, outreach, and member engagement in a fast-paced, community-driven setting. You’ll shepherd prospective members through the full membership journey—from inquiry to tour to enrollment—and serve as the liaison to program teams, so families receive seamless support with registrations and next steps. If you’re personable, organized, mission-driven, and excited to help us grow, this role is for you.

Requirements

1+ years of customer service, sales, or membership-based experience preferred
Strong communication skills: phone, in-person, tours, and presentations
Comfort engaging with diverse populations
Organized, detail-oriented, and able to manage multiple tasks
CRM experience preferred; experience with Daxko Operations is a strong plus (training provided)
Bilingual (Spanish/English) a strong plus
Interest in youth programs, fitness, wellness, recreation, or community services
Sales & Outreach: Confident engaging prospects, conducting tours, and guiding conversations that lead to membership growth.
Customer Service: Provides warm, responsive, solutions-oriented support to members and families.
Communication: Clear, friendly, and professional in person, by phone, and in writing.
Organization & Follow-Through: Manages leads, tasks, and details accurately while keeping Daxko records up to date.
Team Collaboration: Works well with program, membership, and operations teams to ensure seamless member experiences.
Adaptability: Handles a fast-paced environment with flexibility, initiative, and a positive attitude.
High school diploma or equivalent required; some college or relevant certifications preferred.
An equivalent combination of education and significant leadership experience in membership-driven health and wellness programs will be considered.
Valid NYS Driver’s License
CPR and First Aid Certification (or willingness to obtain upon hire)
Strong communication skills and the ability to engage effectively with children and families
Positive, team-oriented attitude and a commitment to creating inclusive learning environments
Advanced familiarity with technology tools such as email, Microsoft 365, Google Workspace
Demonstrated commitment to upholding the YWCA’s mission of equity, empowerment, and inclusive programming.

Nice To Haves

Bilingual (Spanish/English) a strong plus
CRM experience preferred; experience with Daxko Operations is a strong plus (training provided)
Some college or relevant certifications preferred.
An equivalent combination of education and significant leadership experience in membership-driven health and wellness programs will be considered.
Willingness to obtain CPR and First Aid Certification upon hire

Responsibilities

Promote and sell YWCA memberships through tours, outreach, follow-up calls, and relationship-building
Meet and exceed quarterly membership sales and conversion goals
Build and manage a pipeline of inquiries, warm leads, and referral prospects
Track leads, conversions, renewals, and cancellations in Daxko, the YWCA White Plains’ CRM
Cross-sell Activity Center programs (Gymnastics, Aquatics, YW Access, etc.)
Support new-member onboarding and retention strategies
Identify potential community partners (schools, businesses, health providers, civic groups) to expand awareness and generate leads
Attend community events, fairs, expos, and tabling opportunities to promote the Activity Center
Represent the YWCA at outreach events with professionalism and confidence
Coordinate with partners to host information sessions, presentations, or membership drives
Support open houses, special events, and seasonal membership promotions
Deliver a warm, inclusive, professional member experience at every interaction
Respond promptly to questions, concerns, and account needs
Provide clear, accurate information about schedules, memberships, pricing, and programs
Assist with retention strategies, including new-member check-ins and follow-ups
Greet and check in members, guests, and program participants
Answer phones, manage general inquiries, and support daily facility flow
Process payments, update accounts, and maintain accurate records in Daxko
Maintain a clean, organized, welcoming front desk environment