Membership Sales Call Center Representative
About The Position
AAA Northeast is seeking a Membership Sales Call Center Representative to join their team. This is a full-time, remote position based in Providence, RI, requiring eligible applicants to reside within the AAA Northeast footprint (RI, MA, CT, NY, & NJ). The role involves responding to incoming calls from prospective and current members to sell new or additional Club products and services, processing membership changes, providing detailed information about AAA products, and delivering Five Diamond Customer Service to encourage member retention and new sales. The position also includes tracking daily sales activity and performing outbound marketing efforts. Bilingual candidates are encouraged to apply, with the expectation that all responsibilities can be completed in both English and the target language.
Requirements
- High School Diploma or GED Required
- Customer Service experience Required
- Must live within the AAA Northeast footprint (RI, MA, CT, NY, & NJ) to be considered for work from home opportunities.
- Must meet specific work from home requirements, including high-speed internet access with minimum speed requirements.
- Commitment to work a schedule that includes at least one weekend shift.
- For bilingual jobs, must satisfactorily pass a translation assessment (from English to the target language and from the target language to English) during pre-hire screening, in accordance with policy.
Nice To Haves
- Retail sales and/or telemarketing experience Preferred
Responsibilities
- Responds to incoming calls from prospective and current Club members; sells memberships, upgrades, and additional products and services.
- Places outgoing calls to prospective members to explain Club services and products, using salesmanship and Five Diamond Service approach to close sales.
- Places outgoing calls to lapsed and former members to secure membership renewals.
- Liaises with business lines and/or affiliate Clubs, connecting members with contacts necessary to achieve the members desired outcome.
- Processes transactions using computerized system for information gathering.
- Tracks daily activity to ensure achievement of departmental goals.
- Develops comprehensive knowledge of products and service offered by AAA Northeast.
- Attempts to resolve collections issues for outstanding membership accounts; mails membership applications to prospective members and a variety of requested membership materials; transfers memberships to AAA Northeast from affiliate clubs.
- Handles incoming emergency road service calls as required; follows protocol to gather pertinent information; delivers Five Diamond Service during all member interactions.
- Other duties as assigned.
Benefits
- Medical coverage with employer contributions covering up to 93% of the premium cost
- Dental options
- Vision options
- 6% company match on 401(k) retirement plan contribution
- Contributions fully vested and made every pay period
- 3 weeks’ vacation
- 12 holidays
- 8 sick days
- 48 hours of volunteer time annually
- Free AAA membership
- Insurance discounts
- Travel commission refund
- Up to $625 in Wellness Incentives
- Up to $6k in tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
