Membership Sales Associate - Moo Moo Express Car Wash

Express Wash Concepts•Columbus, OH

11d•Onsite

About The Position

Moo Moo Express Car Wash, part of Express Wash Concepts, is seeking a Membership Sales Associate to join their dynamic team. This role focuses on delivering exceptional customer service, educating customers on car wash options, promoting unlimited wash packages, and upselling additional products. The company emphasizes a clear roadmap for growth, offering opportunities for advancement. Express Wash Concepts is a fast-growing, award-winning company committed to fast, eco-friendly services, exceptional customer care, and community involvement.

Requirements

High school diploma or GED
1-2 years of experience in a customer-facing role (retail, hospitality, or similar preferred)
A positive, outgoing attitude and a passion for delivering great guest experiences
Excellent communication skills and a natural ability to connect with others
Ability to multitask in a fast-paced environment while staying focused on guest satisfaction
Must be able to work a flexible schedule, including weekends and holidays
Ability to stand and move throughout the site for the entire shift.
Capability to work outdoors in all weather conditions.
Consistently able to lift 25 lbs., with the ability to lift up to 50 lbs. occasionally.
Must wear safety equipment when required.

Responsibilities

Sell membership packages and consistently meet or exceed goals set by leadership.
Educate customers on the benefits of each car wash membership, tailoring recommendations to their needs.
Achieve personal sales targets, sign-up goals, and upsell objectives.
Drive the store team's success in meeting Ultimate Wash Club sign-up goals, directly contributing to membership acquisition and retention.
Greet customers warmly, guiding them seamlessly through the car wash process.
Engage with customers before and after their wash to ensure complete satisfaction.
Handle transactions accurately at the point of sale.
Adhere to all safety protocols and guidelines to prevent accidents and injuries.
Collaborate effectively with teammates to ensure smooth operations and high customer satisfaction.
Maintain a professional appearance in line with company guidelines.
Take on additional responsibilities as assigned by management.