Membership Sales Associate

Atlanta-Fulton County Zoo Inc•Atlanta, GA

2d•$0 - $15•Hybrid

About The Position

To provide friendly, informative customer service to Zoo Atlanta’s Members and guests who are interested in purchasing or inquiring about Membership. This position is sales-driven with a proficiency in computers.

Requirements

Must have at least 1 – 2 years experience in customer service and sales
Must be able to handle cash and credit card purchases accurately and keep customer information secure in a fast-paced environment
Must be able to communicate with a variety of visitors of diverse backgrounds
Must have a friendly demeanor and be approachable
Must be able to multi-task and pay close attention to details
Must possess excellent telephone etiquette and problem-solving skills
Previous data entry experience required
Computer literacy required, including proficiency in Microsoft Office applications, with particular strength in Word and Excel. Experience working with databases desired.
Excellent communication skills, both verbal and written, with the ability to interact with Zoo guests
Focus on strong customer service and quality orientation
Must be comfortable working in a fast-paced work environment
Zoo Atlanta is open to the public 363 days out of the year; therefore, all positions at Zoo Atlanta may require employees to work some weekends, holidays and evenings.

Nice To Haves

Experience working with databases desired.

Responsibilities

Assist Member Services walk-in, phone-in and on-site customers with questions and purchases
Clearly and creatively communicate Membership levels, values and benefits
Complete purchases and handle cash, credit and check purchases securely and accurately
Meet and/or exceed individual as well as team sales goals each month as set by management team
Create, maintain, and edit Member records in Raiser’s Edge Database
Research and resolve Member issues
Respond to Membership emails
Place outbound calls to Members and animal sponsorship donors
Assist with Member events as needed
Assist with fulfillment duties as needed
Process card and ticket reprints
Handle AZA reciprocal list program
Explain policies and procedures in detail as they relate to Membership products
Complete a variety of forms correctly and with an emphasis on detail
Perform other data entry and Member Services assistance as needed
Must be willing to work holidays, weekends and Zoo Atlanta events as needed
Maintain positive working relationships and communication within the Membership team environment as well as with all other Zoo Atlanta staff
Attend mandatory training provided by Membership department; responsible for taking notes and implementing training information into an effective selling tactic
Must be willing to support Zoo Atlanta’s Vision, Mission and Values statement.
Any other miscellaneous projects/assignment assigned by Zoo Atlanta’s Membership/Marketing Management Team.