Membership Sales Associate
Texas Gun Experience•Grapevine, TX
•Onsite
About The Position
Texas Gun Experience is a family-owned business with over 35 years of experience in the Dallas/Fort Worth metroplex. As a veteran-owned and operated business, we are dedicated to upholding 2nd Amendment rights while promoting education and training for gun ownership. The Membership Associate is crucial for driving membership growth, delivering exceptional customer service, and acting as the main on-site contact for all membership needs. This role blends sales, administrative support, and direct customer interaction to ensure a positive experience for all members, both new and existing.
Requirements
- High school diploma or equivalent required
- Previous experience in sales, retail, or customer service required
- Strong communication and interpersonal skills
- Detail-oriented with strong organizational abilities
- Comfortable using CRM systems, POS systems, and basic office software
- Ability to work flexible hours, including evenings and weekends
Nice To Haves
- Associate’s or bachelor’s degree preferred
- Experience in hospitality, membership management, or high-touch customer service strongly preferred
- Sales-driven mindset with a focus on customer experience
- Ability to handle sensitive information with professionalism
- Problem-solving skills and the ability to remain calm under pressure
- Interest in shooting sports or recreational membership environments is a plus
Responsibilities
- Proactively engage with guests to promote and sell membership packages
- Clearly explain membership tiers, benefits, pricing, and policies
- Meet or exceed individual and team membership sales goals
- Conduct tours of the facility for prospective members
- Assist customers in selecting the membership that best fits their needs
- Accurately create, update, and maintain member profiles in the database
- Process new memberships, renewals, upgrades, and cancellations
- Ensure all member records, waivers, and documentation are complete and compliant
- Monitor membership status and follow up on expirations or billing issues
- Maintain confidentiality and security of customer data
- Serve as the primary point of contact for membership-related questions and concerns
- Provide a welcoming, professional, and knowledgeable presence at the front desk or membership area
- Resolve member issues efficiently and escalate when necessary
- Build strong relationships with members to encourage retention and satisfaction
- Assist with check-ins and ensure members understand facility policies and procedures
- Maintain organized records and daily reporting on membership activity
- Collaborate with team members to support overall facility operations
- Assist with promotions, events, and marketing initiatives related to memberships
- Keep membership materials, displays, and sales areas clean and well-stocked
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
