Membership Sales Associate - Clean Express Auto Wash

Express Wash Concepts • Toledo, OH

1d • Onsite

About The Position

This role is for a Membership Sales Associate at Clean Express Auto Wash, a part of Express Wash Concepts. The company is one of the region's fastest-growing and award-winning companies, offering a competitive hourly rate of $18.00/hour plus additional incentives on membership sales. Clean Express Auto Wash is committed to delivering fast, eco-friendly services, providing exceptional customer care, and giving back to its communities. The company empowers its team members with a clear roadmap for growth, offering opportunities to advance from Sales Associate to leadership roles and beyond. Express Wash Concepts, founded in 2018, is one of the nation’s fastest-growing express tunnel car wash operators with over 130 locations across six states, and has been recognized on the Inc. 5000 list for five consecutive years. The mission is to deliver fast, high-quality, eco-friendly washes paired with exceptional customer experience and a people-first culture.

Requirements

• High school diploma or GED
• 1-2 years of experience in a customer-facing role
• A positive, outgoing attitude and a passion for delivering great guest experiences
• Excellent communication skills and a natural ability to connect with others
• Ability to multitask in a fast-paced environment while staying focused on guest satisfaction
• Must be able to work a flexible schedule, including weekends and holidays

Nice To Haves

• Experience in retail, hospitality, or similar customer-facing roles

Responsibilities

• Deliver exceptional customer service while helping customers choose the best car wash options.
• Educate customers on the benefits of joining the Unlimited Wash Club.
• Promote monthly unlimited car wash packages.
• Upsell additional products to existing customers.
• Sell membership packages and consistently meet or exceed goals set by leadership.
• Educate customers on the benefits of each car wash membership, tailoring recommendations to their needs.
• Achieve personal sales targets, sign-up goals, and upsell objectives.
• Drive the store team's success in meeting Ultimate Wash Club sign-up goals, directly contributing to membership acquisition and retention.
• Greet customers warmly, guiding them seamlessly through the car wash process.
• Engage with customers before and after their wash to ensure complete satisfaction.
• Handle transactions accurately at the point of sale.
• Adhere to all safety protocols and guidelines to prevent accidents and injuries.
• Collaborate effectively with teammates to ensure smooth operations and high customer satisfaction.
• Maintain a professional appearance in line with company guidelines.
• Take on additional responsibilities as assigned by management.

Benefits

• Additional incentive on memberships sales
• Pay increases tied to training and skill development
• Recognition programs
• Ongoing training and professional development
• Unlimited Wash Club membership
• 50% off retail items
• Company-provided uniforms
• Paid vacation (per Employee Manual)
• Continuous training and development
• Clear growth and development opportunities across 130+ locations
• A supportive team environment focused on coaching, training, and celebrating wins
• Opportunities to give back through community partnerships and EWC Cares
• 401(k) with company match up to 4%
• Complimentary Unlimited Wash Club Membership
• Educational reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees