Membership Sales Advisor

The YMCA of South Florida • Hollywood, FL

1d • Hybrid

About The Position

The Membership Sales Advisor is a full-time, sales position that is accountable for individual membership sales targets and membership performance metrics. Responsibilities include achieving sales targets by following Association systems, prospect follow up, lead management/booking appointments, giving tours and actively selling memberships according to the Y's sales guidelines and protocols.

Requirements

• High School degree or equivalent
• Ability to address difficult member situations / conflicts in a professional and courteous manner and exudes excellent interpersonal skills
• Minimum of 1 year of customer service or sales experience.
• Ability to work independently, and as part of a team.
• Ability to multitask and meet deadlines in a fast-paced environment.
• Organized and detail-oriented
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Must demonstrate a strong desire to serve others and give back to our community.
• A professional, goal driven, self-motivated leader with a positive attitude.
• Ability to problem solve.
• Accepts and demonstrates YMCA core values; honesty, respect, caring, and responsibility.
• Have a strong work ethic, excellent customer service skills, be punctual and reliable in attendance
• Excellent computer skills and experience with standard business software i.e. Microsoft Excel and Word.
• Must be able to work flexible hours including evenings, weekends, and holidays.
• Ability to respond to safety and emergency situations.
• Bi-lingual, English and Spanish language preferred.

Nice To Haves

• Outgoing personality enjoys speaking to people.
• . Innate desire to generate new sales and provide excellent customer service.

Responsibilities

• Follows the direction of the Sales Director to ensure standard delivery of the Association Membership Sales Systems.
• Drives sales through prospecting, lead generation, touring and making outbound phone calls of 50-70 or more per day. Adjusts outbound call volume at direction of supervisor and based on center and association needs or promotions.
• Participates in grassroots, or outside marketing to drive new leads.
• Ensures prompt and timely follow up of all new leads.
• Ensures timely and accurate entry of all leads and sales into lead database.
• Responsible for achieving personal Key Performance Indicators KPls), including appointments, leads and closing rates.
• Responsible for the data input and accuracy of new member records.
• Prospects for new corporate/employer leads through engagement with new members.
• Ensures engagement and retention by connecting new members with program areas and setting new member onboarding appointments with healthy living.
• Responsible for achieving and exceeding monthly sales, including personal goals.
• Welcomes visitors and prospective members by greeting them in person or on the telephone and answering all inquiries.
• Provides members and nonmembers with information pertaining to facility functions and history of the YMCA.
• Converts participants and other nonmembers into members.
• Contribute and implement innovative ideas to improve membership operations.
• Assists members with check-in procedures as needed.
• Maintain professional safe and clean environment in member services areas.
• Adheres to all policies, guidelines, rules, and best practices as outlined by the YMCA of South Florida or directed by supervisor.
• 95% of focus is on driving traffic and closing sales in family center
• Works 5 -10 hours per week on the membership desk

Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Reasonable accommodation may be made to enable individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED