Membership Representative

Houston Zoo•Houston, TX

3d•Onsite

About The Position

A successful candidate in this role will be comfortable and confident in serving as an “ambassador” providing outstanding guest services to current and prospective Zoo members. This position is a customer service focus where you are expected to promote memberships through sharing knowledge about the benefits of a membership and how it supports both patron and Zoo mission/vision. This position is required to work many weekends and holidays throughout the year. Our Mission: Houston Zoo connects communities with animals, inspiring action to save wildlife. Our Vision: Houston Zoo will be a leader in the global movement to save wildlife.

Requirements

3 years of experience in and customer service within a high-volume operation with heavy customer contact is desired.
Ability to maintain a high level of confidential information.
Must be able to multi-task and prioritize workload.
Advanced computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheets, etc.

Nice To Haves

Proficient in speaking Spanish preferred, but not required.

Responsibilities

Answer member questions and assist members with questions, comments and concerns.
Update and make changes to member accounts.
Maintains customer service standards according to established guidelines.
Provides exceptional internal and external customer service.
Greet and interact with members through the zoo to obtain feedback of their visit and overall membership experience.
Collects cash or other payment from guests, determining amount due and change required and records payments, balances register while working in the member services window.
Performs routine accounting and money handling tasks related to receiving, recording and depositing customer payments and fees.
Sell memberships to the general public as part of a rotation of each station within department as needed.
Operates computer and other office equipment in an efficient and effective manner, verifies vouchers, forms and documents for computational errors.
Assist the Membership department with special events as requested.
Must be available to work numerous weekends and holidays.