Membership Rep - Full Time - Ochsner Fitness Center

Ochsner Health•Harahan, LA

4d•Onsite

About The Position

This job assumes responsibility for the day-to-day operation of the Sales/Membership Department. The role involves explaining the Fitness Center's offerings as a complete health facility with the goal of selling memberships, connecting members to fitness consultations for retention, addressing members' membership needs, and following up via phone and email with new and prospective members. The position also includes working in Corporate Outreach, maintaining required professional educational hours, explaining the basics of all programs offered for cross-selling, following proper management procedures, and consistently monitoring for safety and cleanliness of the Membership Department and the Fitness Center, while addressing issues professionally and promptly with the highest level of Customer Service. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

Requirements

High School diploma or equivalent
Experience working in a team environment
Must have computer skills and dexterity required for data entry and retrieval of patient information
Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
Must be proficient with Windows-style applications, various software packages specific to role and keyboard

Nice To Haves

Associates degree

Responsibilities

Explaining what the Fitness Center offers as a complete health facility with the goal of selling memberships
Connecting members to fitness consultations with the goal of retaining members
Working with members in areas of their membership needs
Following up via phone and email to both new and prospective members
Working in the area of Corporate Outreach
Maintaining required professional educational hours
Explaining basics of all programs offered at the Fitness Center for the purpose of cross-selling
Following proper procedures set by management
Consistently monitoring for safety and cleanliness of the Membership Dept. and the Fitness Center
Addressing issues in a professional and timely manner with the highest level of Customer Service
Gives tours and sells memberships to the Fitness Center
Provides excellent customer service
Adheres to Fitness Center and company Guiding Principles
Answers phones, gives information, and sets sales appointments
Follows up on prospective and new members
Works with other Fitness Center departments and the organization to coordinate events and cross-sell services
Coordinates corporate membership outreach
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards
Reporting any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns