Membership Relations Manager - Salishan Coastal Lodge

SCP HOSPITALITY MANAGER LLC•Gleneden Beach, OR

27d•$50,000 - $55,000•Onsite

About The Position

Join us in shaping the future of one of the Oregon Coast’s most unique lifestyle membership communities. At Salishan Coastal Lodge, we are looking for a relationship-focused, energetic, and community-driven Membership Relations Manager to oversee and grow our membership experience across golf, tennis, pickleball, wellness, and resort lifestyle programming. If you're a motivated and results-oriented individual with a proven track record in membership relations, customer service, and revenue generation, we encourage you to apply! This is an amazing full-time opportunity based in Gleneden Beach, Oregon. This position is on-site and requires you to work from the Hotel/On property.

Requirements

Must be a United States citizen or possess a valid work permit.
Must be able to read, write, and speak English. Fluency in other languages is beneficial.
Must be able to accurately follow instructions, both verbally and written.
Must be able to work in a fast-paced environment with urgency and empathy.
Outstanding coordination and multi-tasking abilities.
Professional in appearance and demeanor.
Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees.
Strong organizational, planning and prioritization skills.
Self-motivated with desire to promote and market.
Service and customer focused attitude.
Experienced in written and oral business communications.
Remain up-to-date on customer relationship management tactics and strategies.
Experienced computer user including; Microsoft Word and Excel. Proficient in other applications, i.e. email, internet, tournament and database.
Maintain and promote a positive professional image within the community.

Nice To Haves

Proven track record in membership relations, customer service, and revenue generation.

Responsibilities

Oversees the planning, coordination, and implementation of membership programming, projects, and engagement activities designed to increase and retain the number of members and generate additional revenues at the facility.
Represents the lodge in its relationships, both internally and externally, in order to promote growth and prosperity.
Serves as a visible ambassador for the Salishan membership community and works closely with department leaders across golf, wellness, recreation, food & beverage, and resort operations to create meaningful experiences that strengthen member satisfaction and loyalty.
Participates in the long-range and short-range goals and objectives related to member development.
Plans and implements programs designed to stimulate revenues and add to the member base of the facility.
Participates in the training of all facility staff with the goal of increased member satisfaction and knowledge of development programming.
Coordinates marketing plans designed to attract new & existing members while developing new target markets.
Works with the General Manager to implement programming across all membership focuses.
Reviews industry programs on a regular basis & implements based on business needs.
Coordinates all programming with appropriate department heads and staff.
Manages the total facility membership roster.
Follows-through with all membership activities including processing of applications, payments, welcome plans, facility tours, and other membership related activities.
Works with the Accounting team to ensure timely & accurate reporting.
Assists in the planning, implementation and follow-up with the facility point-of-sale system and develops member relations management tools to track member statistics, trends, participation, preferences and spending.
Tracks and reports the results of all programming, marketing and projects designed to develop members.
Organizes & attends member trips. (quarterly or semi-annually).
Participates in the development of a member rewards/loyalty program.
Be a visible ambassador of the facility.
Participates in related teaching programs aimed at developing new and existing customers.
Gathers content, designs, & publishes a monthly membership newsletter.
Sends out regular membership communication emails to the membership regarding upcoming events & recent results.
Engages homeowners & locals on a quarterly basis.
Attends Trade Shows as needed.
Assists the Professional staff in the planning, marketing, & execution of the signature member events each year.
Other duties as assigned.

Benefits

$50 a month cell phone stipend
Opportunities to grow personally and professionally.
Fully Paid Medical Health Insurance for full-time team member
10 weeks paid parental leave
1 month sabbatical after 3 years of service to explore on your terms in your 4th year
Generous 401k Matching
Travel perks to our incredible destinations
A Robust PTO Plan that encourages adventures
Team Member Travel Discounts
Dental, Vision, Life, & Disability options available
Pet Insurance