Membership Receptionist

Moss New York LLC•New York, NY

6d•Onsite

About The Position

As a Membership Receptionist, you will serve as a key representative of Moss—acting as the first point of contact for members, prospective members, and partners. This fully in-person role will work cross-functionally to support daily operations, CRM systems, community engagement, and membership experience. The ideal candidate is polished, proactive, and detail-oriented, with strong interpersonal skills and the ability to thrive in a fast-paced, guest-facing environment.

Requirements

Background in hospitality, guest services, or membership-driven environments preferred
Strong communication skills and confidence in client-facing settings
Comfort with digital systems and a willingness to learn CRM platforms
High level of attention to detail, organization, and discretion
Flexible and adaptable, with strong availability and commitment to in-person work
Collaborative, thoughtful, and energized by a fast-paced environment
Ability to build effective relationships and communicate across a variety of nuanced relationship dynamics, adapting to diverse audiences.
Exceptional & eloquent interpersonal and communication skills, both written and verbal.
Strong sales and marketing acumen with a member-focused approach.
Ability to operate with grace under pressure.
Discretion, sound judgment, and comfort operating in a high-accountability, high-touch environment.

Responsibilities

Maintain a consistent presence at assigned levels of the club and provide additional support across all areas as needed to ensure seamless service.
Take ownership of assigned service zones during shifts and communicate cross-functionally with management and team leads to resolve member needs and ensure a cohesive club experience.
Check in members and guests, process financial transactions, and manage front-of-house duties.
Support onboarding, engagement, and communication with members and applicants.
Maintain CRM records and track all touchpoints.
Update membership statuses and ensure notes are accurate and complete.
Share relevant insights and data with cross-functional teams to enhance strategy and operations.
Provide operational support for tours, activations, and special events.
Support Membership Sales with CRM maintenance, onboarding coordination, and pipeline tracking.
Participate in prospect calls, walkthroughs, and onboarding meetings as required.
Work all scheduled shifts including early mornings, evenings, weekends, and holidays as operationally needed.
If scheduled for concierge, reservations, or retail-related shifts, continuously learn and retain product knowledge, services, and offerings to provide accurate and informed support.
Liaise with Spa, Events, F&B, Concierge, and other internal departments.
Support department and club-wide projects as needed.