Membership Operations Specialist

Skillcloud HCM • Gaithersburg, MD

30d • $55,000 - $65,000 • Hybrid

About The Position

The Society of Fire Protection Engineers (SFPE) is seeking a Membership Operations Specialist to manage and optimize SFPE’s database-centered operations. This essential role will focus on building and maintaining relationships with members, chapters, and industry partners and acts as the primary liaison and problem-solver for the SFPE when it comes to our Customer Relationship Management (CRM) system, MemberSuite.

Requirements

• Bachelor’s degree in relevant discipline.
• 3-5 years of database experience, membership relations, customer service, fundraising, relationship management, or equivalent combination.
• Proficiency in MS Office 365 is required.
• Experience using CRM or Association Management Software (AMS) databases is required.
• Experience with database improvements, data management and reporting skills.
• Strong written and verbal communication skills.
• Ability to travel to SFPE’s Annual Conference
• Ability to work onsite in Gaithersburg, MD at least 1 day per week.

Nice To Haves

• Prior experience working with engineers or other STEM professionals a plus.
• Experience working in a small, high-energy organization; a team player willing to take on new challenges with demonstrated ability to partner with staff and member volunteers.

Responsibilities

• Serve as the primary liaison for SFPE and staff to our CRM provider, MemberSuite.
• Identify and resolve database issues and develop solutions by working with MemberSuite support.
• Serve as initial point of contact for membership needs, providing excellent customer service via email and telephone.
• Oversee administration of member renewal invoicing processes.
• Create reports from the database to support financial and accounting review.
• Partner with the Senior Accountant/Assistant Controller to review and improve database-related financial processes.
• Oversee member and partner data integrity, enhancing database structure and categorization as needed.
• Respond to membership inquiries as the initial point of contact via telephone, email and social media.
• Oversee invoicing administration including records management, printing, folding, stuffing, posting and mailing from the Gaithersburg, MD office.
• Document all donations and partnership revenue with Partnership & Sales Manager.

Benefits

• Health, dental, and vision insurance eligibility on first day of employment
• Health Reimbursement Account (HRA) funding 100% of the employee’s deductible
• Medical and Dependent Care Flexible Spending Accounts
• Life insurance and short-term and long-term disability insurance
• 401(k) plan
• Generous Accrued Paid Time Off and 11 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level