Membership Manager

Davidson Hospitality Group•Omaha, NE

11d

About The Position

The Kimpton Cottonwood Hotel is seeking a dynamic and guest-focused Membership Manager to lead the growth, engagement, and retention of our membership program. This role is ideal for a relationship-driven professional who thrives on delivering exceptional experiences and building lasting guest loyalty.

Requirements

2–4 years of experience in hospitality, sales, or membership programs
Proven ability to meet or exceed sales goals
Highly organized with attention to detail
Passion for guest service and high level experiences preferred
Experience in high-end hospitality, boutique hotels, or private clubs
Communication: strong communication skills verbal and written
Experience with CRM and/or billing management systems
Soft Skills: high emotional intelligence, comfortable speaking to executives, and an outgoing personality.
Ability to prioritize and multi-tasking
Strong computer skills

Responsibilities

Strategy & Enrollment: Design and implement market strategies to drive new sign-ups and retain existing members. Enrollment growth will be measured monthly.
Data Analysis: Monitor key performance indicators (KPIs) such as enrollment rates, member stay frequency, and total spend per member per month.
Operational Integration: Train front-of-house staff (Front Desk, Concierge, Food & Beverage) on program benefits to ensure seamless on-property recognition and elite benefit delivery.
Member Experience & Community: Act as the face of the club, fostering a welcoming environment and maintaining high visibility. You are responsible for ensuring members feel a sense of belonging and exclusivity.
Financial and CRM Oversight: Manage member dues, initiation fees, and operational expenses to ensure the club’s long-term financial health. Responsible for management of the CRM and handling monthly member billing.
Partnership Management: Curate and maintain relationships with third-party partners (local attractions, restaurants, and/or retailers) to add value to the membership ecosystem.
Event Programming & Activations: Develop and execute monthly activations in coordination with various departments (Marketing, Banquets, Culinary).
Communication: Responsible for creating and delivering digital monthly newsletter.
Concierge Services: Provide luxury level concierge services by assisting members with dining and room reservations.