Membership Manager | Cowboys Club (Private Members Club)

ASM Global•Frisco, TX

9d•Onsite

About The Position

The Membership Manager will be responsible for driving the opening and day-to-day of new member recruitment. Overseeing all aspects of Cowboys Club membership experiences, including all events, member operations and member communication through our digital app. Oversight of the membership committee, maintenance and development of positive relations with all members and guests as well as delivering the best possible experience for Cowboys Club Members. The role is the face of the club, available to act on member feedback while managing access to the club and preserving club rules and conduct. This role will also function as the facilitator for all events within the Cowboys Club which includes all meeting spaces and member events. The role of Membership Director will report to the Director of Cowboys Club.

Requirements

Minimum of 5 years of experience in a premium hospitality guest or member facing environment with high profile guests.
Minimum of 3 years of experience working in an events environment.
Knowledge of the Frisco, TX and DFW Area
Have extensive knowledge of Cowboys Club politics, different areas, creative groups and social scenes.
Must be flexible to work extended hours due to business requirements including late nights, weekends and holidays.
Must be able to work in a team environment.

Nice To Haves

A personal circle of contacts across the community is a plus.

Responsibilities

Responsible for driving membership sales, acquisitions, renewals, and driving the member & guest experience.
Gather feedback about club developments, levels of service and facilities and member perceptions.
Maintain a constant presence in the club, being the ‘face’ of the membership team.
Oversee all new member introductions to the club to ensure members understand benefits, rules and opportunities.
Ensuring meeting all new members when possible, explaining your role and allowing them to contact you if they choose, will also be helpful for all member events and private meetings.
Play an active part in the creation and implementation of the members’ services & events programming, helping to ensure that events are well planned, communicated and executed.
Make sure members can host or help with events (where applicable) as well as suggest new event formats.
Work with members to ensure they understand the club rules.
Liaise closely with Front Desk members and operational teams in oversight of inappropriate behaviors.
Promote the club, as well as the training facility and the surrounding community to all members and appropriate guests.
Encourage booking of private spaces and events.
Work closely with Cowboys club leadership Update conduct planning sessions with vendors, partners, talent and event contacts.
Coordinates and communicates with all members (internal and external) regarding event details.
Proactively identifies operational challenges associated with his/her group and work with internal staff and members to solve these challenges and/or develop alternative solutions.
Create member event proposals and estimation of charges for member based on specific event needs.
Responsible for coordinating any vendors/rentals based on event specific needs in coordination with the Director Spurs Club, Executive Chef and The Rock GM.
Conduct planning sessions with the vendors, partners, talent & event contacts.
Update and maintain event database and member files to meet company standards.
Attend, assist in facilitating and provide materials for various meetings as necessary (EO/Production/Events).
Generate reports as needed (month end, fiscal year end)
Integrates current trends in the meeting and special event industry.
Foster and promote a cooperative working climate, maximizing productivity and employee morale.
Other duties as assigned