Membership Manager (7310)

The Salvation Army • Norfolk, VA

1d • Onsite

About The Position

The Salvation Army Kroc Center is seeking an energetic and results-driven Membership Manager to lead membership sales, engagement, retention, and customer service initiatives. This leadership role oversees the Member Services team, develops strategies to attract and retain members, cultivates community partnerships, and helps ensure every guest experiences the welcoming environment that makes the Kroc Center a cornerstone of our community. The Membership Manager plays a vital role in advancing The Salvation Army's mission while helping individuals and families connect to programs, services, and opportunities that enrich lives.

Requirements

• Bachelor's degree from an accredited college or university in Business Administration, Communications, Marketing, or a related field.
• Two years of progressively responsible experience supervising employees in a customer service environment.
• Strong leadership, customer service, sales, communication, and organizational skills.
• Ability to build relationships, solve problems, analyze data, and motivate teams to achieve goals.
• Ability to meet attendance requirements.
• Ability to read, write, and communicate effectively in English.
• Ability to operate general office equipment and perform clerical and administrative tasks.
• Valid State Driver's License.
• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Responsibilities

• Lead membership recruitment, retention, engagement, and collections efforts to achieve organizational goals.
• Supervise, mentor, train, and develop Member Services staff while fostering a culture of excellence in customer service.
• Build relationships within the community through outreach, tours, special events, and corporate partnership development.
• Analyze membership trends and performance data to identify opportunities for growth and enhanced member experiences.
• Manage membership operations, point-of-sale systems, financial processes, and escalated member concerns with professionalism and care.

Benefits

• Competitive Benefits Package
• Paid Time Off and Holidays
• Medical, Dental, and Vision Insurance
• Retirement Plan
• Opportunity to make a meaningful impact in the community through The Salvation Army's mission

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level