Membership Growth Specialist

Monarch

3d•Hybrid

About The Position

Monarch partners with leading women’s health physicians to build modern, membership-based practices that allow for deeper relationships, more time with patients, and truly personalized care. We help physicians transition from high-volume insurance medicine into high-touch concierge care by supporting practice transformation, patient engagement, operations, growth, and long-term member experience. Monarch is building a new model for women’s healthcare centered around depth, continuity, prevention, and human connection. This role sits at the center of bringing that movement to life for both physicians and patients.

Requirements

3+ years of experience in a relationship-driven, client-facing, hospitality, healthcare, sales, or customer experience role
Demonstrated ability to build trust during a sales process
Exceptional verbal and written communication skills
Strong emotional intelligence and interpersonal instincts
Highly organized with the ability to manage multiple priorities simultaneously
Self-directed with strong ownership and urgency
Comfortable operating independently in fast-moving environments
Ability to use multiple technologies and systems
Willingness to travel up to 50%

Nice To Haves

Experience in concierge medicine, women’s health, healthcare operations, luxury hospitality, customer success, patient engagement, or premium service environments
Experience with membership enrollment, consultative sales, or relationship management
Experience working with physicians or medical practices
Familiarity with CRM systems, outreach workflows, or pipeline management
Passion for women’s health, preventive medicine, and personalized care

Responsibilities

Drive patient enrollment and panel growth during physician transitions
Manage outreach strategy and patient engagement across assigned practices
Monitor conversion pacing, funnel progression, and enrollment activity
Identify opportunities to improve outreach effectiveness and patient conversion
Serve as a trusted guide for patients navigating the transition to membership care and communicate the value of the membership model with empathy, confidence, and clarity
Conduct patient outreach via phone, text, email, and in-person engagement and use effective “nurture” techniques - creating necessary touchpoints without being overbearing or pushy
Address patient questions, concerns, and overcome objections thoughtfully and professionally
Deliver a high-touch, hospitality-oriented patient experience
Work onsite within physician offices during active transitions
Build strong relationships with physicians and staff
Help create alignment, readiness, and enthusiasm within the practice
Reinforce patient messaging and transition workflows with office teams
Identify friction, communication gaps, or workflow issues quickly
Operate as an embedded field operator during practice transitions
Surface operational risks, patient feedback, and transition insights quickly
Collaborate closely with other leadership responsible for the transition
Adapt workflows and engagement strategies based on physician and office dynamics
Help ensure transitions are executed with consistency and excellence
Capture recurring patient questions, objections, and feedback
Identify opportunities to improve workflows, communication, and conversion strategy
Contribute actively to evolving Monarch’s transition playbooks and operating systems
Share learnings and best practices across the Membership Growth Lead team