Membership Greeter ($16-$16.50 hourly)

The Salvation Army Southern California•Ewa Beach, HI

29d•$16 - $17•Onsite

About The Position

The Membership Greeter is responsible for creating a welcoming environment for our members and guests. The Membership Greeter will be responsible for ensuring that all members and guests scan in upon entering facility. The Membership Greeter will have a deep commitment to the mission of The Salvation Army, which will be evident in his or her professional life and the manner in which he or she represents The Salvation Army Ray and Joan Kroc Corps Community Center in the community.

Requirements

Minimum one year work experience in customer service. Formal customer service training can be substituted for the work experience.
Good verbal communication and interpersonal skills.
Strong administrative and organizational skills, and attention to details.
Ability to work in a fast paced environment and requires changing priorities constantly while meeting deadlines.
Ability to maintain poise under pressure, respond to crisis situations in a calm and effective manner, and be resilient in the face of workplace stressors such as customer service complaints, maintaining the security of people and property, competing priorities, etc.
Ability to maintain a self-motivated and self-directed schedule, able to work with limited supervision, and in a team setting with other professionals.
Self-discipline necessary to perform repetitive tasks without lowering quality of work, exercise good judgment and be comfortable taking initiative with projects.
Ability to interact with co-workers and the public in a positive, professional manner in conformity with The Salvation Army Mission Statement.
Ability to work with people of diverse backgrounds and circumstances.
Pass a criminal history information check.

Responsibilities

Greet members and guests as they enter and exit the center.
Create a welcoming environment by smiling, making eye contact, and using their names whenever possible.
Promote a positive experience by developing a human connection with all who enter and exit the center.
Monitor and verify access of members and guests into the appropriate areas; ensure there is no misuse or abuse of identification cards.
Maintain the orderliness and cleanliness of the membership lobby and front desk, following current protocols.
Resolve conflicts in a timely and professional manner by working with the Front Desk team and member/guest.
Conduct basic RMS queries on the POS system.
Maintain regular and punctual work attendance including working on weekends, holidays, and evenings.
Follow and ensure adherence to The Salvation Army Policies and Procedures.
Maintain the Code of Ethics policy, which has been established for the Kroc Center Hawaii.
Perform other duties as assigned.