Membership First Assistant Golf Professional

Trump Miami Resort Management LLC• Doral, FL, US, FL

11d•Onsite

About The Position

As the Membership 1st Assistant Golf Professional, you will ensure that each golf member is provided a warm welcome and sense of genuine care when entering the golf/membership area within the golf operation. This position would ensure that each golf member is fully aware of the golf sequence of service and provide any number of services to assist them along in the process.

Requirements

High School diploma or equivalent.
PGA Class A Certification Required
Previous experience working at a high end private club facility
All employees must maintain a neat, clean and well-groomed appearance.

Responsibilities

Display a professional appearance and attitude, and remain courteous to members at all times.
Conduct daily walk through of membership clubhouse to ensure all standards are met including organization and overall cleanliness.
Oversee and maintain all standards of the locker room operation in the membership club house. Work and develop locker room team to ensure overall cleanliness and quality of all items are in line with Trump Brand Standards.
Design and implement teaching programs of all levels at the club to further promote the game of golf. This is to include Women’s and junior programs, weekly clinics, golf instruction seminars, and the development of teaching reputation within the club.
Build a rapport with the membership on a daily basis to include playing golf with members, actively pursuing daily interaction on the driving range tee and 1st tee of golf courses, daily rounds on the golf course to ensure member experience is at a high level, and enforce all resort and club policies.
Weekly, monthly, quarterly, and annual responsibility for entire GHIN Handicap management system within the club. Audits and overall maintenance to ensure program is being utilized and updated to ensure accurate information.
Support Head Golf Professional in handling all Men’s and Women’s Golf Events throughout the year.
Monitor and react to all items operational that help the club maintain all its financial and budgetary goals for the year.
Responsible for daily organization and maximization of tee sheet for member designated course.
Perform efficiently and effectively the opening and closing membership procedures daily to ensure a well maintained and professional membership operation.
Provide a warm welcome to golf members and guests who are entering the member clubhouse and immediately inquire as to how we can offer assistance or support.
A complete 360 degree awareness of member activity is required to ensure members are provided warm welcome as they are entering the membership clubhouse.
Build rapport with golf members when time permits by inquiring about their day and informing them of the clubs golf tournaments/groups, activities and offerings.
Provide member registration service at the membership check in counter by confirming their reservation, course, and time.
Follow appropriate accounting LSOP’s with cash handling, bank contracts, Credit Card information, customer information.
Educate golf members and guests about the Doral history, course information, amenities that are offered, and when asked provide golf professional support regarding the game and our industry.
Provide an outline of the golf sequence of service to include offering ice/water, explaining where their clubs are located, informing them of the driving range location, and the assisting with their desired next steps.
Coordinate with the Golf Services team the members golf bag location and set up to expedite the process.
Manage the tee time reservation system and the daily tee sheet to promote the maximization of golf revenue along with the best guest experience.
Partner with the starter from each golf course to update daily any day of tee time additions, changes, or cancellations.
Maintain cleanliness of the inside and surrounding membership clubhouse area to include patio, ceiling tiles, windows, mirrors, membership counter, and designated floor space.
Contact necessary departments via radio or phone with any member concerns or challenges to ensure immediate membership recovery and problem resolution.
Organize the Daily Leader on Duty report to summarize any member challenges or operational follow ups from the day. Report out at the close of business each day to membership management team.
Professionally wear and promote the uniform program to guests.
Perform any number of reasonable requests by management which the associate is capable of performing to enhance the golf operation experience.
Provide support to golf reservations via telephone inquiries regarding the golf operation and tee times.
Provide merchandising support, inventory management, count and fill organization to the golf shop buyer.
Provide retail sales support to guests and retail sale team members to maximize the golf shop retail sales volume.
Provide locker room service support to golf guests and coordinate any spike replacements, shoe polish/shine, locker check outs or luggage storage needs.