Membership Experience Associate

Retro Fitness•Philadelphia, PA

3d•Onsite

About The Position

The Member Experience Associate is responsible for the entire Member Experience, you will be the face of the club; you are the person a member sees when he or she first walks in. You will be the first person they talk with and you will create a welcoming feeling. You have to have limitless energy and be great at multi tasking. Do you have a positive and upbeat personality with great communication skills? Creating the member experience requires that you wear many hats. Do you thrive being pulled in multiple directions... guiding prospects on the phone, making a Retro Smoothie for a member, and assisting our Retro members with an exceptional experience. With more than 120 gyms open or under development across the US, Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs, Retro Fitness offers something for everyone. Gyms feature best in class equipment and services, our Retro Blends Smoothie Bar, and a selection of amenities that keep members feeling accomplished and refreshed. With our new CEO, Andrew Alfano, leading the team, Retro Fitness is poised for growth in an exciting atmosphere with a new strategic vision and focus. We encourage you to consider joining us on this journey! Interested in owning a Retro Fitness? The brand is seeking qualified franchise partners to expand nationwide. For more information, please visit www.retrofitness.com or www.retrofranchising.com .

Requirements

A deep down passion for helping others.
A positive upbeat personality.
Effective ability to communicate with customers, coworkers and managers.
The ability to multitask.
Member experience oriented.
Punctual, responsible and detail oriented.
All Member Experience Associates are to wear company staff shirt along with either khaki pants or black athletic pant. Sneakers must be worn. No boots, heals or sandals. You must be well groomed and neat.

Nice To Haves

CPR/AED training preferred.
Prior experience in a retail or hospitality setting is helpful.

Responsibilities

Greeting and checking in members as they come in.
Resolving customer issues in an effective manner.
Membership sales and retention.
Following up with prospects.
Selling in store merchandise such as Retro Smoothies cooler drinks, pro shop items etc.
Ensuring a safe and clean health club environment for members and staff.
Opening and closing the facility if scheduled.
Following company policies and procedures.