Membership Engagement Manager
About The Position
Support the development and execution of strategies to drive member recruitment, engagement, and retention. This role implements membership initiatives, analyzes engagement performance, and leads targeted programs and campaigns that enhance member value and strengthen the membership pipeline. Partners across the organization and with volunteer leadership to enhance the member experience through high-impact programming, meaningful connections, and consistent engagement. Requires regular travel to support section events, conferences, and industry functions. This role bridges execution and strategy by managing key programs independently while contributing to broader membership planning and growth initiatives.
Requirements
- Bachelor’s degree or equivalent combination of education and work experience.
- Minimum of 8 years of progressive membership experience.
- Must be able to travel to out-of-state Section meetings, conferences and potentially International events to promote SME.
Nice To Haves
- Experience with Association Management Systems (e.g., re: Members/Impexium)
- Experience analyzing campaign or membership data
- Experience leading projects or programs
- Experience managing teams (preferred but not required)
- Fluent in Spanish (preferred but not required)
Responsibilities
- Plans and executes virtual and in-person engagement initiatives, including member networking, volunteer activities, and board/member connection opportunities; represents the organization at conferences, section meetings, and industry events.
- Provides oversight of engagement programs to ensure alignment, scalability, and impact.
- Leads the day-to-day execution of engagement programs, including events, volunteer initiatives, and onboarding experiences.
- Oversees key engagement platforms (e.g., Mentor Match Program, Volunteer Portal) to ensure alignment with membership goals.
- Travels to out-of-state and potentially international conferences and section meetings as needed.
- Focuses on supporting SME's volunteer structure and grassroots engagement.
- Serves as the primary contact for SME Local Sections, supporting leadership engagement, monitoring section health, ensuring compliance with financial policies, and advising on new section development.
- May serve as Staff Liaison to SME or UCA committees.
- Manages and executes membership recruitment, engagement, and retention campaigns across multiple channels; tracks performance and recommends improvements.
- Develops and implements targeted strategies to engage new, existing, and at-risk or lapsed members.
- Supports onboarding, renewal, and reinstatement efforts, including targeted outreach campaigns.
- Supports membership research and contributes insights to improve member value and satisfaction.
- Collaborates with Marketing, Meetings, and other teams to execute integrated membership campaigns and communications.
- Develops membership communications, including emails, newsletters, and engagement content.
- Participates in cross-functional and organizational initiatives.
- Provides high-quality customer service by responding to member inquiries and supporting member needs.
- Assists with high-volume member support periods.
Benefits
- Medical
- Dental
- Vision
- FSA or HSA
- Short-Term Disability Insurance
- Employer Paid Life Insurance
- Employer Paid Long-Term Disability
- Travel Assistance
- EAP
- Sick time
- Vacation time
- Holidays
- Winter Break office closure from 12/24-1/1
- Flexible Work Schedule Options including, flexible start times from 6:30am – 9:30am
- Safe Harbor 401(k) and Company Match 401(k) plan
- 10% bonus potential
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
